Your Guide to

ServiceDesk Excellence

Updates from the world of service support

May 18, 2020

The CIO’s Role in Defining Customer Experience for 2018

By
Wolken Software
May 20, 2020

As we head into the new year, we expect that digital technology and digital transformation would have greater impact on almost every company in every industry vertical in 2018.

May 18, 2020

What Channels must you Choose to keep your Customers Happy?

By
Wolken Software
June 29, 2020

While companies now agree that customer service support is important for the business’ bottom line and for continued positive customer engagement, they are now faced with a new question.

May 18, 2020

Are Your Employees Ready for Your Digital Transformation Journey?

By
Wolken Software
June 8, 2020

Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and smoother than our weekend experience.

May 18, 2020

A CIO Roadmap to Customer Support in 2018

By
Wolken Software
May 20, 2020

Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity to meet and exceed customer expectations

May 18, 2020

New age Service Challenges demand new ways of Customer Support – Are you ready?

By
Wolken Software
May 20, 2020

How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business with a company because of poor customer service according to opinion studies

May 18, 2020

The Top Customer Service Metrics for Your Support Team Performance

By
Wolken Software
May 20, 2020

Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually.

May 18, 2020

Self Service isn’t just for Customer Support – Other functions can benefit too

By
Wolken Software
May 20, 2020

Customer support service function received a great impetus with the addition of self-service portal and has become a firm favorite of the tech-savvy millennials and GenZ.

May 18, 2020

Is your Service Desk Healthy? – 4 Red Flags to watch out for

By
Wolken Software
May 20, 2020

It is now acknowledged that a service desk software helps you handle the ever-increasing customer requests and demands but it is not a ‘set up-forget it’ element of the company

May 18, 2020

A simple and secure authentication using Okta Services in android development(Part 01)

By
Wolken Software
May 20, 2020

Every android developers are very well aware of Third party integrations like Twitter login, Facebook Login, Google Login etc. All of these Login Services are called as Single-Sign-On (SSO) kind of authentication services

May 18, 2020

6 Reasons Why You Should Have a Customer Self-Service Portal

By
Wolken Software
May 20, 2020

Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them to connect with you at their convenience.

May 18, 2020

Customer Experience Trends to Watch Out For in 2018

By
Wolken Software
May 19, 2020

Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought.

May 18, 2020

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

By
Wolken Software
May 19, 2020

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle.

May 18, 2020

Modernizing Service Support with Chatbots

By
Wolken Software
May 19, 2020

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service support challenges.

May 18, 2020

A Comprehensive Guide to Enterprise Bots for Business

By
Wolken Software
May 19, 2020

Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc.

May 18, 2020

5 Transformative Enterprise help desk Trends to expect in 2018

By
Wolken Software
May 19, 2020

Enterprise IT support organizations and help desks are facing a dramatic shift with technologies and applications evolving faster and user expectations becoming more demanding

May 18, 2020

How Companies are transforming data into a Customer Satisfaction tool

By
Wolken Software
May 19, 2020

With the possible exception of fly-by-night entities, every organization continually seeks out ways and means to retain customers.

May 18, 2020

Achieving ITSM metrics in the Age of the Millennials

By
Wolken Software
May 19, 2020

With millennials touted to dominate workplaces in a few years from now, moving into leadership roles, changes are inevitable.

May 18, 2020

How User Interfaces Combat Challenges in IT Service Management

By
Wolken Software
May 19, 2020

IT Infrastructure is constantly subjected to the pressures of application management and changing business priorities.

May 18, 2020

Omnichannel Customer Experience – The Next Level of CX

By
Wolken Software
May 19, 2020

If building an omnichannel customer experience is not yet a priority for your organization in 2017, think again.

May 18, 2020

5 Smart Hacks for Good IT Service Management

By
Wolken Software
May 19, 2020

An ITSM suite that integrates seamlessly with workflow management systems adds the desired value to the business.

May 18, 2020

Flexible and Scalable Service Management Solutions – Not an option but a business need

By
Wolken Software
May 19, 2020

In today’s high velocity and agile business world, it is imperative for technology leaders not just to keep up with the changes in the business environment but be capable of shaping it too

May 18, 2020

AI exceeds Human Performance in Customer Service – A look into the Future

By
Wolken Software
May 19, 2020

The march of technology is whizzing past milestones, revealing AI(artificial intelligence) concepts and breakthroughs that have surpassed expectations. The time is not far off when we get to see AI impacting our lives in ways that will make us realize that not all science fiction is fiction after all.

May 18, 2020

AWS Re:Invent 2019 – Wolken Software’s Debut as a “Select-Tier Partner”

By
Wolken Software
May 18, 2020

AWS Re:Invent was truly a global event. It apparently brought 71K individuals from several countries, all aspiring to learn, network and build next-gen solutions on top of the AWS Cloud.

May 18, 2020

Wolken Software’s Top Ten Takeaways from CCW Vegas 2019

By
Wolken Software
May 18, 2020

Wolken Software’s North America Head Anand Muralidaran represented the company at its first CCW Industry event in Vegas from June 25 to 27.