COVID-19 has accelerated the integration of digital and knowledge services and forced enterprises to redesign their CX strategy. Personalization, Self-Service, and Customer 360 are the new trending words making rounds and trying to fit themselves into The Customer Service Experience.
Read the blog to know how you can enable your customers to self-serve with Wolken's Knowledge Centered Services.
Wolken Software’s North America Head Anand Muralidaran represented the company at its first CCW Industry event in Vegas from June 25 to 27.
AWS Re:Invent was truly a global event. It apparently brought 71K individuals from several countries, all aspiring to learn, network and build next-gen solutions on top of the AWS Cloud.
The march of technology is whizzing past milestones, revealing AI(artificial intelligence) concepts and breakthroughs that have surpassed expectations. The time is not far off when we get to see AI impacting our lives in ways that will make us realize that not all science fiction is fiction after all.
In today’s high velocity and agile business world, it is imperative for technology leaders not just to keep up with the changes in the business environment but be capable of shaping it too
An ITSM suite that integrates seamlessly with workflow management systems adds the desired value to the business.
If building an omnichannel customer experience is not yet a priority for your organization in 2017, think again.
IT Infrastructure is constantly subjected to the pressures of application management and changing business priorities.
With millennials touted to dominate workplaces in a few years from now, moving into leadership roles, changes are inevitable.
With the possible exception of fly-by-night entities, every organization continually seeks out ways and means to retain customers.
Enterprise IT support organizations and help desks are facing a dramatic shift with technologies and applications evolving faster and user expectations becoming more demanding
As we head into the new year, we expect that digital technology and digital transformation would have greater impact on almost every company in every industry vertical in 2018.
While companies now agree that customer service support is important for the business’ bottom line and for continued positive customer engagement, they are now faced with a new question.
Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc.
Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service support challenges.
In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle.
Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought.
Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and smoother than our weekend experience.
Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them to connect with you at their convenience.
Every android developers are very well aware of Third party integrations like Twitter login, Facebook Login, Google Login etc. All of these Login Services are called as Single-Sign-On (SSO) kind of authentication services
It is now acknowledged that a service desk software helps you handle the ever-increasing customer requests and demands but it is not a ‘set up-forget it’ element of the company
Customer support service function received a great impetus with the addition of self-service portal and has become a firm favorite of the tech-savvy millennials and GenZ.
Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually.
How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business with a company because of poor customer service according to opinion studies
Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity to meet and exceed customer expectations