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Whether you are managing your IT services or resolving customer queries, Wolken equips you with the tools to get the job done.

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Who We Are

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Wolken Software is an enterprise-grade B2B SaaS company that uses AI to automate workflows for global enterprises. With its 3S Model - Simple, Scalable, and Secure - Wolken empowers clients on their digital transformation journey.

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Our low-code platform combines enterprise management and customer service desk capabilities, offering a cloud-based service desk for both internal and external needs. Highly scalable and customisable, it integrates with multiple applications seamlessly to drive productivity.

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Born from a vision to simplify service management, Wolken has grown into a trusted name globally. Today, Wolken is the digital transformation partner for over 40% of the top 10 Fortune 500 companies.

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While others speak of a "Customer-First Approach," we take it further with a "Customer-Only Approach." Our customer’s needs are built into every feature and update of our platform.

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We exist so businesses can focus on what truly matters while we handle the complexities of service management behind the scenes.

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Our Vision

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To lead the evolution of service desk solutions, setting new standards of excellence and efficiency globally with cutting-edge innovations.

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Our Mission

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To empower global enterprise clients in their digital transformation of service desk and customer service operations by providing a powerful, low-code SaaS platform.

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What We Do:

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Wolken delivers an all-in-one platform designed to put you in control of IT service management (ITSM) and customer support operations.

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IT Service Management (ITSM)

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Wolken’s ITSM platform brings order to service management. With advanced automation that accelerates incident resolution by up to 60% and boosts efficiency by 45%, our platform provides seamless automation for both IT and non-IT processes, meeting diverse needs of modern enterprises. Our customers have resolved more than 4,000 cases a month with a 40% reduced operating budget.  

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Key Features of Wolken ITSM:

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• A low-code, flexible platform that adapts to your business needs and scales effortlessly as you grow.
• Unified ITSM excellence to optimise every aspect of IT service management.
• Track, categorise, manage, and prioritise service requests efficiently to minimise disruptions.
• Create, search, and manage insightful articles, so critical information is accessible quickly.
• Virtual agent that assists with issue resolution, reducing response times.
• Build trust and reliability by monitoring and delivering service level agreements (SLAs) accurately.
• Advanced reporting and analytics to gain actionable insights with built-in BI tools.
• Automate routine tasks and boost productivity.
• Leverage AI to predict and resolve issues proactively.

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Customer Service Solutions: For B2B and B2C Enterprises

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Wolken’s customer service solutions tailored for both B2B and B2C enterprises, combines AI with a deep understanding of customer service dynamics, delivering unmatched efficiency, engagement, and results. 

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For B2B Enterprises:

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• Configurable tools that meet enterprise-specific needs.
• AI-enabled knowledge base for instant access to insights and faster resolutions.
• Enterprise integration for seamless compatibility with third-party applications.
• 24/7 backend support for swift responses and reliable solutions.

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For B2C Enterprises:

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• Omni-channel capabilities that connect customers across platforms like WhatsApp, Facebook, Twitter, email, chat, end-user portals, and widgets.
• Intelligent ticket routing that routes tickets based on customer preferences and issue complexity.
• Customised experiences that consistently exceed expectations. 

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Why Customers Choose Wolken 

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(Hint: It is not just the product – it is the experience.)

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Our customers consistently achieve faster resolutions, improved efficiency and higher satisfaction scores. After all, we specialise in delivering customer satisfaction - for your clients and ours.

Wolken’s value lies not only in its cutting-edge features but in the measurable results it delivers to enterprises worldwide. Here is why our clients choose us time and again:

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• Flexibility: Configurable to meet diverse business needs, as demonstrated by our work with Eastspring Investments, which achieved 30% quicker approvals and resolutions across 14 markets.
  
  
• Seamless automation: Automated workflows have allowed companies like Sarvatra Technologies to handle over 10,000 tickets monthly while catering to 400+ banks in India.
  
  
• Built-in intelligence: Predictive AI and analytics provide actionable insights, as seen with M.Tech. Real-time reporting helped identify and prioritise critical customer experience issues, improving productivity by over 15% and streamlining service support for 12,000 tickets monthly.
  
  
• Global Scalability: Wolken's solutions empower enterprises like Skyworks to manage operations across their global footprint. With multi-language support, 20+ integrations, and scalable architecture, Skyworks reduced its total cost of ownership by over 40% while supporting 11,000 end-users worldwide.
  
  
• World-class UI/UX: Trusted by enterprises such as SoftBank and Arrow Electronics to support their growth with minimal disruption.
  
  
• Simplicity: FreeCharge replaced disparate systems with Wolken's single, multichannel platform, achieving cost savings of over 50% while managing 100,000+ tickets annually for more than 50 Million end users across channels like WhatsApp, Facebook and email.

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Whether a startup or an enterprise, organisations can rely on Wolken to support their growth. Wolken adheres to the highest security standards, including SOC 1 Type 2 and SOC 2 Type 2 Plus (with STAR CSA), making sure that our client’s data is protected at every stage of scaling.

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In many cases, Wolken has outperformed industry giants like Salesforce, becoming the preferred choice for clients seeking tailored solutions. As a powerful alternative, Wolken enables businesses to optimise their service management strategies effectively.

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Here is what Robust Designs, one of our valued clients, says about the impact of Wolken on their operations:

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“Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.”

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-Yadu Balehosur

CEO of Robust Designs, Singapore,

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Our People Make it Possible

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At Wolken, we build two things: software and futures. Behind every solution we deliver is a team of talented professionals dedicated to innovation, collaboration, and customer success.

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Our Values That Drive Customer Success:

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When you choose Wolken, you are backed by a team that is committed to simplifying your operations and helping your business thrive.

Let Wolken handle the complexities while you focus on growing your business.

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