Videos
Introduction to Wolken ITSM
Wolken's ITSM (IT Service Management) helps you remain on top of business functions by streamlining how you manage and offer service to your users on a single cloud platform.
What is Wolken's Change Request Management | Wolken ITSM | Key Modules
Have you ever had a change request that just did not get picked up, or was lost in the shuffle?Wolken's solution helps you manage change requests with ease. You can track and organize your requests, assign them to relevant people on your team, and keep them all in one place.
IT Service Management | Wolken Enterprise Solutions
Wolken's IT Service Management Software (ITSM) helps the CIO to swiftly and seamlessly monitor the company IT assets with Intelligent Dashboards. Wolken's ITSM software is equipped with dedicated Asset Management, Problem Management and Other IT modules ensuring enhanced productivity. It is easy to use and facilitates quick communication and problem-solving modules ensures higher productivity and constant employee satisfaction.
Wolken Bot | Your ITSM Assistant
Wolken Bot is your intelligent IT Service Management (ITSM) assistant. It's designed to streamline your IT service request management, providing faster assistance and helping your agents. Wolken Bot is an expert at finding information tailored to your specific IT service needs. It can provide detailed insights, perform actions, and keep you updated on important updates. Say goodbye to information overload and hello to streamlined efficiency with Wolken Bot.
Wolken Customer ServiceDesk
Unveil Wolken Customer Service: a versatile, cost-efficient solution. Utilize ServiceDesk to integrate multiple channels, enhance efficiency, and build enduring customer connections.Use our ServiceDesk to transform your enterprise and build customer relationships that stand the test of time and loyalty.
How Wolken Started its journey of providing out-of-this box Customer ServiceDesk
Get the Pulse of your Customers using Wolken Customer ServiceDesk's Customer Satisfaction module
Wolken Customer ServiceDesk's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.
Discover the Unbeatable Advantage of Wolken | Wolken Software
With a multitude of ServiceDesk products saturating the market, what distinguishes us? Our ServiceDesk goes beyond mere channel integration, efficiency enhancement, and relationship building.
Wolken ServiceDesk's world-class Knowledge Base.
Wolken ServiceDesk’s knowledge base is your ticket to faster, real-time query resolution. Your agents can create, edit, and publish articles. Making your customers happy and your business more efficient.
Wolken Bot | Your ITSM Assistant
Wolken Bot is your intelligent IT Service Management (ITSM) assistant. It's designed to streamline your IT service request management, providing faster assistance and helping your agents. Wolken Bot is an expert at finding information tailored to your specific IT service needs. It can provide detailed insights, perform actions, and keep you updated on important updates. Say goodbye to information overload and hello to streamlined efficiency with Wolken Bot.
Summarize feature | your one click to clarity
Elevate your customer service with our innovative Summarize Feature! Designed to boost efficiency and clarity, this feature empowers your team to swiftly navigate through case details, expedite issue resolution, and enhance overall service delivery. Say goodbye to traditional time consuming processes and welcome a future where understanding case information is seamless and swift.
Introduction to Wolken AI | Wolken Software
Wolken AI empowers your organization with cutting-edge AI solutions, revolutionizing the way you handle requests, make decisions, and enhance your operations on a single AI-powered platform.
Auto-Assignment | Your tickets one stop destination
Enhance ticket management with our Auto-Assignment feature. Automate ticket routing based on priority and team capacity for swift and accurate allocation, reducing manual effort and delays.
To Create and Search for Multilingual KB Articles
Develop and search multilingual knowledge base articles with Wolken, catering to diverse customer needs and enhancing self-service capabilities.
Help Center | Your first line of support.
Revolutionize enterprise and customer Support with our Help Center! Say goodbye to long wait times and complex processes. Streamlined access, automated approvals, and save valuable time for users and your enterprise. Explore step-by-step guides, track recent queries, and empower users to submit new ones. Don't settle—escalate with one click. Help Center: More than a tool, a game-changer in support efficiency.
Dynamic views | Wolken Software
Dynamic views represent the integrated view of tickets from all channels. An agent can personalize the view by customizing the filtering conditions, selecting ticket attributes, and saving them for future reference. The view created can be shared with the team, cloned, and edited.
How to create a Knowledge base article
Create and manage comprehensive knowledge base articles with Wolken’s platform. Use FAQs, manuals, tutorials, and videos to ensure effective self-service.
