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Videos - Service Desk Excellence

Updates from the world of service support

Wolken Video Section

IT Service Management

Wolken's IT Service Management helps you stay on top of your business functions and resolve internal issues swiftly. Wolken's dedicated modules for various IT processes viz. - Change Management, Incident Management, Problem Management and IT Asset Management to name a few, ensure exponential rise in productivity & employee satisfaction.

Service Desk Demo of Knowledge Base.

Wolken ServiceDesk’s knowledge base is your ticket to faster, real-time query resolution. Your agents can create, edit, and publish articles. Making your customers happy and your business more efficient.

Wolken Webinar | KCS - A Fundamental Building Block for Exceptional Customer Service

Wolken Software recently hosted a webinar with Christie Morin where we discussed Self-Service aided by a stellar Knowledge Base. We discussed the importance of Knowledge-Centered Services and had a super interactive QnA session.

Wolken - Customer Service Transformation at a Fortune 500 Enterprise in Silicon Valley

A Fortune 500 Technology company in Silicon Valley had a compelling need to simplify their Customer Service Desk platform by giving more control to business users and enabling business agility. Watch the video to know how we transformed their customer service experience.

Wolken Software - Service Desk Demo

Wolken Software builds and implements enterprise solutions in the space of internal IT processes or external support operations. It offers the highest level of service performance, quality and delivery by providing a completely scalable and adaptable ITSM solution, built on ITIL best standards and practices. Wolken ServiceDesk is an easy to use, fully integrated ITIL compliant software that enterprise users can access via the internet to track and manage Incidents, Change Requests, Service Requests and CMDB.

Wolken - Enterprise Support Solution

Navigate your business seamlessly with an Enterprise Service Management solution! Your organization deserves a flawless internal workflow across the board to ensure smooth functioning. Take advantage of the stable enterprise service management solution from Wolken with a unified AI-enabled infrastructure built on years of expertise.

Wolken HR Case Management

Wolken's HR Case Management System helps in bridging the gap between the employers and the employees swiftly and seamlessly. It's easy to use and facilitates quick communication and problem-solving thus ensuring constant employee satisfaction. Using our HR Case Management System, your employees can easily raise queries. Our system is equipped with a resourceful knowledge-base, which can be tailor-made according to your enterprise's needs, for a quick resolution.

Wolken Customer Service Cloud

Wolken Customer Service is a holistic customer care solution that is simple, configurable, scalable, secure, and cost-effective. Wolken ServiceDesk helps overcome the pain points of a legacy customer service solution by integrating with multiple inbound and outbound channels like Social media, Email, Mobile app, web portal, and Telephony system. It has automated processes, de-duplication, single platform, and modern powerful UX. This helps in higher agent performance, greater customer satisfaction, and cost reduction. Use our ServiceDesk to transform your enterprise and build customer relationships that stand the test of time and loyalty.

Wolken - Customer Support Solution

The Wolken Customer Support solution integrates various support functions such as IVR and case history to enable enhanced customer interactions. It is easy to use, highly intuitive and can be deployed across your enterprise within no time. Boost your support productivity and provide your customers with an experience like none other.

How Wolken Started its journey of providing out-of-this box Customer ServiceDesk

Watch the video as we take you back to our initiation days, talk a little about how and why our CEO Rohan Joshi and CTO Sudhir Prabhu decided to come up with Wolken, and also disclose our roadmap into the future.

Wolken Care Teaser-1

Wolken Software is excited to announce that we've something brewing that will transform your business operations! Stay tuned for more updates and subscribe to our channel to receive updates.

Wolken Care's positive impact on businesses.

With the right support from different stakeholders, Your business can achieve the right outcomes with Wolken Care. Because we understand that customer delight and business growth are crucial.

Wolken Care Teaser 2- Elevate your Customer Satisfaction with a Platform that Cares

Wolken Software is excited to announce the launch of our latest offering. A Self-Service Platform best suited for Small and Medium Businesses. Wolken Care will add great value to your business and enhance the overall customer experience. Stay tuned for more details soon.

Wolken Service Desk – IT Service Management

Wolken Service Desk is an integrated cloud-based ITSM application for your entire organization. Manage internal tickets faster and better and ensure that your IT team is enabled with the right tools to help your enterprise perform at their best. Boost internal productivity, enhance employee experience and gear your teams for instant scalability.

Wolken Service Desk - Customer Service Management

Wolken Service Desks' customer service management solution lets you integrate all your customer support functions. It is easy to use, highly intuitive and can be deployed across your enterprise within no time. Boost your support productivity and provide your customers with an experience like none other.

Watch the full launch event of exceptional customer ServiceDesk - Wolken Care.

Wolken Care assists you to automate and optimize customer service solutions across channels, using intelligent BI tools, auto-assignment of cases, and World-Class Knowledge Base module resulting in smarter and faster resolutions at a fraction of the cost. Why Wolken Care? One-Click Set-up and Easy Onboarding Completely Configurable at the touch of a button Simple to Use, Secure by Architecture, Scalable on Demand Powerful Reporting & Dashboard Access Pay-as-you-Grow Model Enhanced Customer Satisfaction

Wolken IT Service Management | End User

Wolken's Simple, Scalable and Secure, AI-enabled IT Service Management (ITSM) is equipped with an Auto Assignment feature, Multi-Lingual Knowledge Base and Problem Management module that assists agents in quicker resolution of cases. Wolken ITSM's Customizable Dashboard and Business Intelligent tool-Cubot helps in deep-dive analysis and enhanced efficacy.

Wolken Client Testimonial

Know all about Wolken Care - The ultimate Self Service Customer ServiceDesk

Wolken Care, a self-service customer care platform for small and medium businesses which can help your business create a customer service strategy in just a few minutes, with no external support, minimal coding, and a flexible pay-as-you-go model which is secure and scalable

Wolken Customer ServiceDesk's Automation

It streamlines all aspects of business with automation and reminders, ensures every element of your workflow is automated and digitized for elevated outcomes.

With Wolken ServiceDesk's Real-Time Reporting and Analytics solution, be always ahead in the game.

Wolken ServiceDesk allows you to collect and analyze data intelligently in real-time, providing you with business insights. Wolken software’s reporting module has real-time reports, canned reports, and tree graphs ensuring wiser, more intelligent business decisions.

The tools you love, allied with Wolken Customer ServiceDesk 's Integration

Wolken Customer ServiceDesk provides a suite of third-party integrations that can be assimilated with your existing app deck flawlessly.

Wolken - Case management Solution

Enhance your enterprise and customer support with the customized Wolken Case Management solution. Our features ensure case details and history are easy-to-access and, real-time and accurate updates are made to these details with omni-channel capabilities.

How to get onboarded to Wolken Care - A Self Service Customer ServiceDesk

If flawless customer experience is your top priority, then Wolken Care is the platform for you. Intelligent, scalable, uncomplicated & affordable, your customer service setup can be up and running in no time with low to no coding or any external assistance.

Get the Pulse of your Customers using Wolken Customer ServiceDesk's Customer Satisfaction module.

Wolken Customer ServiceDesk's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.

Wolken Care a variation on the theme of Wolken ServiceDesk is launching soon!

Wolken Software is excited to announce our latest offering- Wolken Care. A Self-Service Customer ServiceDesk Platform that is best suited for small and medium businesses with pay as you grow model. Wolken Care will add great value to your business and enhance the overall customer experience. Stay tuned for more details soon.

Stay connected with your customers- anytime, anywhere with Wolken ServiceDesk's Omnichannel support.

Wolken ServiceDesk offers your customers an integrated, high-end customer experience across channels like e-mail, social media, widget, and telephony.

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