Wolken software - Simplify your IT Service Management

IT Service Management, The Wolken Way

A smart suite of ITSM solutions on a single cloud platform to help you streamline, digitise, and automate your processes.

Incident Management

Identify, analyse, and solve any organisational mishaps and work on keeping them at bay. We help you respond quickly to incidents, track real-time issues, and assign and reassign tasks to fix these issues before they become a large-scale, company-wide setback.

Problem Management

Pin down the root cause of your incidents and problems so you can take corrective action before they become an expensive affair and stop them from occurring again.

Change Management

Control risk and minimise disruption to IT services and business operations with our Change Management module. Establish standard procedures for managing change requests and minimise the risk to your business operations.

Configuration Management Database (CMDB)

Simplify processes and make like easier for your employees with Wolken’s CMDB module. Enable a data warehouse-like repository that stores information about your IT assets and infrastructure

Service Request Management

Need access to applications, software licenses, password resets, or new hardware? Resolve all this and more of your service requests at lightning speed with Wolken.

Feature-rich platform to help you
optimise workflows and drive growth

Unlock simplified processes, improve efficiency, reduce the cost of operations and deliver the best experiences to your users.

Knowledge Base

Create, edit, search, tag and find insightful articles easily in Wolken’s centralised repository for prompt resolutions.

Enterprise Integrations

Wolken ServiceDesk provides a suite of third-party integrations that can be assimilated with your existing app deck flawlessly. You name it; we got it.

SLA Management

Define the timings, conditions, and workflows of your SLAs, and we will make sure there are no breaches now or ever.

Automation

Power up your efficiency by automating the most critical processes and workflows to ensure your business runs smoothly.

Real time Reporting & Dashboards

We will enable and empower you with data. Wolken ServiceDesk provides intelligent insights and customisable dashboards that improve operational reporting and efficiency

Survey Module

Get the pulse of your users. Wolken's CSAT module helps you improve and grow by attaining valuable customer feedback.

Watch the videos to learn more about Wolken ITSM

Introduction to Wolken ITSM

This video highlights how Wolken's ITSM can help you manage multiple tasks by tracking them all in one place.

IT Service Management | Wolken Enterprise Solutions

Wolken's Intelligent Dashboards give the CIO a bird’s-eye view of how IT assets are being used by departments.

Wolken IT Service Management | End User

Wolken's Simple, Scalable, and Secure AI-enabled IT Service Management for your business's success.

What is Wolken's Incident Management | Wolken ITSM | Key Modules

Watch the video and learn more about Wolken's Incident management module.#WolkenEdge

Introduction to Wolken ITSM

This video highlights how Wolken's ITSM can help you manage multiple tasks by tracking them all in one place.

IT Service Management | Wolken Enterprise Solutions

Wolken's Intelligent Dashboards give the CIO a bird’s-eye view of how IT assets are being used by departments.

Wolken IT Service Management | End User

Wolken's Simple, Scalable, and Secure AI-enabled IT Service Management for your business's success.

What is Wolken's Incident Management | Wolken ITSM | Key Modules

Watch the video and learn more about Wolken's Incident management module.#WolkenEdge

#WolkenEdge

Simple, Scalable & Secure platform, a Unique solution built keeping your needs in mind!

Reduced Cost

We can help you reduce your current total cost of operations by up to 50%. Don't delay—upgrade to Wolken today!

Reduced Customizations

Our low-to-no code platform is configurable at the touch of a button to fit your enterprise needs.

Zero Complexity

Our intuitive platform is exceptionally user-friendly and helps save time and effort for your resources.

Faster TTM

Out-of-Box Solutions

Versatile, pre-configured setups. Set and edit configurations without any code, and add business rules for easy operations.

AI & ML Enabled

Our smart platform lets you auto-classify, auto-route and assign cases to the right agents and so much more.

Reduced Cost

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Reduced Customizations

Our low-to-no code platform is configurable at the touch of a button to fit your enterprise needs.

Zero Complexity

Our intuitive platform is exceptionally user-friendly and helps save time and effort for your resources.

Faster TTM

Out-of-Box Solutions

Versatile, pre-configured setups. Set and edit configurations without any code, and add business rules for easy operations.

AI & ML Enabled

Our smart platform lets you auto-classify, auto-route and assign cases to the right agents and so much more.

Awards and Recognition

These Awards are the testimony to our commitment to providing outstanding customer service.

Awards

Certificates

Wolken Statistics

Don’t just take our word for it; these numbers and our customers speak volumes for us!

50 Million+

Users

7 Million+

TICKETS

5000+

SUPPORT ANALYSTS

60+

COUNTRIES

Customers Speak!

A long tradition of providing the best customer service experience.

Yadu Balehosur

CEO Robust Designs, Singapore

Wolken Enterprise goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screenshots can all be put into Wolken Enterprise, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Anne Veen

CEO InterXec. World Class Interactions World Class Results

We were looking for a solution that supports our 24x7 on-line services which are deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service which means that tracking our online and back-office systems is integral to our business success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Alwyn Reyes

Director of IT, Igloo

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they’re able to resolve tickets at least 50% faster while keeping end users very happy.

Edmund J.

Head of AOD Customer Success Operations Broadcom Inc.

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just a matter of weeks. New platforms can be quite tricky, but Wolken’s simple UI was amazingly easy to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Narasimha Rao Peddada

Group IT Manager, AHI Carrier Fzc

We wanted an effective user-friendly helpdesk system to track and monitor our support tickets. We are quite impressed by the capabilities of Wolken Enterprise and its flexibility to adapt to our workflow. The solution is very flexible to configure as per our requirement. We finally got “What you ask is What you get” setup. With the cloud model, version upgrade happens so quietly without the end-user’s knowledge.

Yadu Balehosur

CEO Robust Designs, Singapore