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Planning an ITSM Implementation – A blog on 5 Common Pitfalls to avoid
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Stay on top of your business functions and resolve internal issues swiftly on a single cloud platform.
A smart suite of ITSM solutions on a single cloud platform to help you streamline, digitise, and automate your processes.
Incident Management
Identify, analyse, and solve any organisational mishaps and work on keeping them at bay. We help you respond quickly to incidents, track real-time issues, and assign and reassign tasks to fix these issues before they become a large-scale, company-wide setback.
Problem Management
Pin down the root cause of your incidents and problems so you can take corrective action before they become an expensive affair and stop them from occurring again.
Change Management
Control risk and minimise disruption to IT services and business operations with our Change Management module. Establish standard procedures for managing change requests and minimise the risk to your business operations.
Configuration Management Database (CMDB)
Simplify processes and make like easier for your employees with Wolken’s CMDB module. Enable a data warehouse-like repository that stores information about your IT assets and infrastructure
Unlock simplified processes, improve efficiency, reduce the cost of operations and deliver the best experiences to your users.
01
Knowledge Base
Create, edit, search, tag and find insightful articles easily in Wolken’s centralised repository for prompt resolutions.
02
Enterprise Integrations
Wolken ServiceDesk provides a suite of third-party integrations that can be assimilated with your existing app deck flawlessly. You name it; we got it.
03
SLA Management
Define the timings, conditions, and workflows of your SLAs, and we will make sure there are no breaches now or ever.
04
Automation
Power up your efficiency by automating the most critical processes and workflows to ensure your business runs smoothly.
05
Real time Reporting & Dashboards
We will enable and empower you with data. Wolken ServiceDesk provides intelligent insights and customisable dashboards that improve operational reporting and efficiency
06
Survey Module
Get the pulse of your users. Wolken's CSAT module helps you improve and grow by attaining valuable customer feedback.
Simple, Scalable & Secure platform, a Unique solution built keeping your needs in mind!
01
Reduced Cost
We can help you reduce your current total cost of operations by up to 50%. Don't delay—upgrade to Wolken today!
02
Reduced Customizations
Our low-to-no code platform is configurable at the touch of a button to fit your enterprise needs.
03
Zero Complexity
Our intuitive platform is exceptionally user-friendly and helps save time and effort for your resources.
04
Faster TTM
Sign up with us, and we will take you live in a matter of weeks. Don’t believe it? Try us now
05
Out-of-Box Solutions
Versatile, pre-configured setups. Set and edit configurations without any code, and add business rules for easy operations.
06
AI & ML Enabled
Our smart platform lets you auto-classify, auto-route and assign cases to the right agents and so much more.
01
Reduced Cost
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02
Reduced Customizations
Our low-to-no code platform is configurable at the touch of a button to fit your enterprise needs.
04
Faster TTM
Sign up with us, and we will take you live in a matter of weeks. Don’t believe it? Try us now
05
Out-of-Box Solutions
Versatile, pre-configured setups. Set and edit configurations without any code, and add business rules for easy operations.
06
AI & ML Enabled
Our smart platform lets you auto-classify, auto-route and assign cases to the right agents and so much more.
These Awards are the testimony to our commitment to providing outstanding customer service.
Don’t just take our word for it; these numbers and our customers speak volumes for us!
Request a Demo and elevate your Enterprise's
Customer Service Experience today.