SLA Management System

Set-up, track, and deliver SLAs
with refined prowess

Wolken gives you the flexibility to set your SLA attributes according to your Enterprise needs.

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Wolken Customer Service Desk helps you in SLA Management

Express customer objectives.

Set timelines for response based on different case types.

Set timeline for resolution of queries .

Ensure impeccable end-user experience.

Express customer objectives.

Set timelines for response based on different case types.

Set timeline for resolution of queries.

Ensure impeccable end-user experience.

SLA Definition

Service Level Agreements are decided based upon various case attributes such as location, case priority, workday configurations, etc. and the metrics to be measured by the enterprise.

SLA Definition

Service Level Agreements are decided based upon various case attributes such as location, case priority, workday configurations, etc. and the metrics to be measured by the enterprise.

Automated Triggers

In case of an SLA violation automated triggers such as case escalation, violation notifications are sent as per configurations. Customers are also sent automated responses for intimation.

Automated Triggers

In case of an SLA violation automated triggers such as case escalation, violation notifications are sent as per configurations. Customers are also sent automated responses for intimation.