Enabling VMWare cater to customer service tickets faster
Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.
Enterprise Services Management
Enterprise Service Management
Efficient Service Management with AI-Driven Workflows and Predictive Precision
One Engine for Every Request
Forget fragmented tools and disconnected teams. Wolken AI ESM brings every request across IT, HR, Facilities, and Finance into one intelligent workflow engine. It routes tasks smartly, adapts in real time, and connects services from start to finish. Bring clarity, cut through silos, resolve issues before they escalate, and continuously optimise your workflows.
Made For Everyone Who Powers an Enterprise
Get faster resolutions and smoother support.
Wolken AI ESM automates routine requests and removes bottlenecks so employees can focus on work, not waiting.
See more and fix issues before they escalate.
With live dashboards, cross-team visibility, and intelligent routing, Wolken AI ESM helps you stay in control from start to finish.
Make better decisions
with less friction.
with less friction.
Wolken AI ESM connects departments, reduces costs, and unlocks insights to future-proof your service strategy.
Product Capabilities
Unified Self-Service Portal
Unified portal for help requests and answers for all enterprise services.
Cross-Functional Workflow Automation
Autonomous agents coordinate systems, adapt flows, resolve exceptions and adhere SLAs.
Reporting, Analytics, and Dashboards
AI reveals drivers, forecasts SLA/OLA risks, flags anomalies, prescribes actions.
AI-Powered Knowledge Management
Agents auto-curate KB,
de-duplicate content, summarize fixes,
recommend next actions.
Proactive Auto Incident Resolution
Agents spot patterns, trigger safe runbooks, verify outcomes, prevent recurrences.
Agent Assist for Human Agents
Real-time copilot summarizes context, drafts replies, suggests actions, automates checks/clicks.