Top 10 CS Tools In The Market, And Which One Should You Select?

CS tools are an integral part of any company. These tools can help you automate tasks, remove some data entry burden by using a built-in interface and make your end users' lives easier. In addition, customer Service tools provide a unified feedback mechanism that speeds up the customer journey and reduces the number of support calls and instrument conflicts. So, purchasing a tool that can provide you with all these benefits is advisable.

In this article, we have gathered the ten best Customer Service tools available in the market today, which are easy to use. They also provide all the essential features required for Customer Service Management, such as lead scoring, live Chat, etc. Each component of these tools is explained in detail, and brief comparisons are made for each device based on the price tag and features provided. We hope this article will help you select a tool for your product or service!

Top 10 CS Tools In The Market

  1. Wolken Software

Wolken provides several services for your business or organization. They have an Enterprise Customer Service Desk for handling out-of-the-box support requests, and Live Chat allows you to connect instantly with your users. This knowledge base speeds up response time by allowing your agents to provide answers using a built-in search tool and analytics that give you the power to understand user behaviors and reprioritize accordingly.

Wolken tools are well integrated into existing ITSM suites, which helps the company to deliver top-notch services. The integration works well for the staff and is reasonably easy to customize for individual teams. In addition, their customer support knowledge base is excellent – it's written conversationally and easy to access from anywhere.

  1. Zendesk

Zendesk is a customer support platform that enables organizations to provide an exceptional experience to their valued customers and deliver notable results. Zendesk's product portfolio includes Zendesk for Service Desk, Zendesk for Sales, and Zendesk for Customer Success. The Zendesk Team is a cross-functional team that provides the agile technical, operations, and marketing expertise you need to be successful.

Zendesk has robust integration with other software applications. As a result, it's easy to configure an account in less than 5 minutes, and it takes only a few minutes to set up.

  1. Avaya

Avaya is based on many years of experience, total customer reviews, and an effective product. Their comprehensive range of products enables you to use Avaya Support for all your customer contact needs.

Avaya support is excellent in integrating with other applications – you can set up a new account in just a few minutes and configure all the tools you need within your budget.

  1. LiveChat

LiveChat provides good customer service capabilities such as live Chat, email, and ticketing tools. These capabilities are integrated into the Salesforce platform. It also allows for advanced reporting and tracking features that can be useful for both support teams and sales and marketing departments. LiveChat has a usable interface, but it could be better. The Live Chat tools are intuitive and easy to use. Live Chat is the integrated solution for 24/7 online support for your customers. It is handy for any manufacturing or service business that needs to stay connected with its customers day and night.

  1. Zoho

Zoho provides customer service, business intelligence, and project management solutions. Also, it offers marketing automation solutions such as lead generation and email marketing tools.

Zoho provides many features within its customer support tools, including call tracking, ticket scheduling, customer relationship management (CRM), workflows, CRM integration, email integration, time tracking, etc.

  1. Salesforce

Salesforce customer support is the only one to integrate across all the selling and marketing channels. This gives you a complete 360-degree view of your customers and prospects, allowing you to maximize revenue. It supports all the major sales software platforms (Contactually, HubSpot Sales Cloud, Marketo, and Zoho) that can be used to automate or create campaigns for any channel.

Salesforce includes some great tools for Customer Service. It has an intuitive interface that makes it easy to set up in minutes and start building your service desk. 

  1. Trengo

Trengo provides various tools for customer service management, support analytics, and ticketing. You can use Trengo to track the performance of your IT services, resolve issues, report on SLAs, and provide staff training. Trengo can be used by any business that needs to set up a Customer Service Desk.

It is easy to set up, and account creation takes just a few minutes. The interface is simple and easy to use, especially with other applications such as Zendesk. It's also an affordable option with all the basic features of any CS tool required by a business.

  1. SalesLoft

SalesLoft is a marketing and sales platform with integrated email and live chat tools. It allows you to manage your leads and opportunities, understand your audience, and make more sales.

SalesLoft has many features that can be useful for Customer Service. It has a good design which is simple to use. It can be used by businesses looking for a professional-looking website with some clever features packed into it without paying much. 

  1. FreshDesk

Freshdesk provides substantial support to its customers. They give excellent training, documentation on how to use the tool to its full potential, and quick responses on setting up the device if you require help. FreshDesk is relatively easy to use. Further, it has a very intuitive interface that allows you to run quickly with simple and easy-to-follow steps.

  1. Workday Support

Workday is a hosted-as-a-service cloud app. It offers unlimited support resources with 24/7 access to trained reps who help resolve all matters within minutes or hours (depending on severity).


It was observed that different Customer Support tools have their advantages and disadvantages. This article's primary goal is to understand the best tool for your business better, considering your team size, budget, and so on. All software providers mentioned above provide excellent customer support tools. In addition, use the tools that fit within your budget and capabilities.

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