Why Is Wolken ITSM The Best ITSM Tool For Your Company?

CMDB: CMDB stands for configuration management database. It is used to monitor the status of the configuration items in an IT infrastructure. CMDB helps IT managers or administrators track their resources and access information on hardware and software-related updates. Further, manage their system's health concerning a project.

Change Audit: A change audit reviews changes that occur to a system over a specific period. For example, suppose you are working on a project that involves upgrades to existing products. In that case, you can use ITSM's change audit function to follow all changes made during the upgrade process instead of trying to remember them all yourself.

How Does Wolken ITSM Work?

Wolken ITSM is the best option because it already includes many of the features found in other applications. Effective utilization of ITSM tools can significantly enhance productivity and streamline business operations. It also comes with additional web-based tools, including a requirements management module. Further, it can help support managing and tracking product releases for internal and customer needs.

And what's even better is it integrates REST/JSON APIs with other tools, such as continuous integration tools or test automation tools (such as Selenium). This provides a complete picture of software development processes. 

Because IT service management works under the hood, it should not require much in terms of a user learning curve. Most problems with other ITSM tools tend to center around reporting or data entry tasks or finding related information--the three primary functions most companies expect from their ITSM tool.

1. Reporting

Reporting within ITSM is generally done in the form of dashboards or tables. You can add custom fields from other applications into these dashboards and view the data in reports. The main reason is that you can quickly see what new projects have been added. Also, what tasks have been implemented since the last reporting cycle.

2. Data Entry

Data entry within ITSM is usually limited to entering new orders from customers or software releases into a release management system (such as Jira). This is because most companies do not expect IT Service management tools to include data input features (like some ERP tools) like data import or an XML-based data export feature.

3. Finding Related Information

Data entry or reporting is sometimes a challenge with ITSM tools as ITSM tools will not permanently be installed in the same department or organization as other software applications. To fix this, ITSM offers an extensive library of custom reports that you can use to track all changes made to your system over time. It also includes new projects and new issues.

Why choose Wolken ITSM?

The prime answer is that its implementation requires much less training and will be much easier to use than other tools. In addition, the ITSM tool can integrate with various other applications, so you can use its features without buying additional software.

From an administrative point of view, it also offers a comprehensive library of reports for managers or administrators. Further, please keep track of all changes made in the system over time, helping them get better results from their processes.


ITSM, in short, is just another software application that can be installed on a certain number of systems and networks. Its primary purpose is to provide IT managers with the tools needed to improve the overall efficiency of their organization.

The installation and configuring of ITSM do not require any special training of IT professionals that already use-to-use tools like ERP or CRM applications or other management software packages.

Wolken ITSM will not replace the CRM tool or ERP system on your network but can be used as an additional tool  helping you to manage your software releases and installations more efficiently.

Author Icon