Wolken is a customer-centric enterprise whose vision is to innovate and develop high-quality service desks for individuals or small/big-size companies.
Its mission is to create a feature-rich and cost-effective platform for improving and succeeding in world markets. Wolken was founded with the desire to make high-quality service assistance accessible to all businesses.
It was founded in 2011 as a privately held software firm located in Bangalore, India, and Palo Alto, California. With out-of-the-box, customizable, and scalable corporate service desk solutions delivered in the cloud or on-premises, they set out to assist modern enterprises in changing their connections with customers and workers.
Below are various features which Wolken provides to its vast customer base.
With intelligent automation, omnichannel support, and transparent reporting, Wolken Care is a self-service helpdesk solution that gives your company the ability to provide clients with the greatest support and assistance possible. With the help of this cloud-based tool, you can transform how you communicate with your clients, provide quicker and better answers, and monitor how effectively they are being helped.
Various functions provided by Wolken Care are as below.
Superior Customer Service And Hassle-Free Setup For Your Agents
Curated For Excellence In Customer Service
Ease Of Access With Wolken Care Widget
Enterprise Customer Care Desk
A simple, scalable, and secure cloud-native customer service solution is Wolken Customer ServiceDesk. Wolken ServiceDesk has several plug-and-play capabilities that can assist you with
Various functions of Wolken, Customer Care Desk are as below.
There are several prebuilt corporate application connectors included with Wolken ServiceDesk.
In Wolken's unified collection, one can quickly search, tag, and locate insightful articles for practical solutions.
Multiple channels are included in the Omnichannel Wolken ServiceDesk to enable smooth client interactions whenever and wherever they occur.
To guarantee flawless deliveries, establish rigid standards for your company procedures.
Wolken Mobile App
Wolken mobile app for customers who are always on the run
Wolken ServiceDesk's sophisticated insights and configurable dashboards provide efficient operational reporting.
To assist in showcasing the necessary analytics and giving your teams visibility into the tickets that need urgent attention, we provide one-click customizable.
IT service management from Wolken helps businesses manage internal issues and maintain control over business processes. Change Management, Incident Management, Problem Management, and IT Asset Management are among the specialized modules offered by Wolken, along with:
Wolken’s IT service management includes:
Managing Incidents And Issues
With the help of AI, users can improve agent efficiency, transparency, and reaction times.
Managing Change Requests
With their Change Request Management Solution, embrace dynamic change. Your IT framework may be changed quickly and simply using Wolken.
A module that not only sends issues to a specialist agent but also groups related occurrences prevents recurrences and thereby reduces the effect of incidents while swiftly providing your agents with data can help you advance problem solutions.
Take charge of your IT service structure by developing a more efficient CMDB design, comprehensively understanding your configuration item lifecycle events, and synchronizing CI modifications to service request numbers.
The HR Case Management System from Wolken aids in quickly and effectively closing the gap between employers and workers in ways like:
Benefits from Wolken’s organizational HR case management are:
The use of automated procedures has reduced human error.
Decrease in manual work and increase in productivity
Total expenditure decreases due to increased agent productivity, reduced operating costs, and the lack of third-party backend support.
More effectively, keep track of performance KPIs and other indicators.
Give your best resources more authority and aid them in resolving various issues with Wolken’s below services:
With Wolken ServiceDesk, your customers may interact with you via phone, social media, email, and other channels while receiving an integrated, high-end customer experience. It has an internal knowledge base that both customers and agents may access to assist with real-time query resolution.