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As an HR professional, you might have a lot of cases a day from other employees to manage, like you might have encountered numerous questions from the other agents. However, these queries often have several niches, such as absence encashment, time off balances and payroll to time sheets, perks and indemnities, etc. The principal function of any HR department is to deal with and maintain these cases submitted to the department.
Manually dealing with these several cases on pen and paper becomes impossible to manage. Moreover, dealing with it in a document or mail has become time-consuming and old-fashioned in this modern remote work culture. But, answering your employees' questions is also essential. Sometimes new bees do not understand where to put their queries and when the questions start coming, it becomes complicated to select the crucial questions from the pile of questions. Therefore, employees begin to become dissatisfied with their work and start compiling grievances about their workplace.
Therefore, many companies are now using HR software to prevent these problems. Now you might feel you have never heard of the term "HR case management," especially if you are new to a shared service model or new to HR, but you have indeed seen it while it's been used. To put it lucidly, HR Case Management helps the organization deal with the queries and requests of the employees. Case Management supports the HR team and employees to scoop out the questions.
Thus, this article focuses on giving you in-depth knowledge about the definition of Case Management and why HR Case Management has become a new favorite for any organization.
What Is HR Case Management?
The work of HR Case Management, as the name suggests, helps to settle to submit inquiries and the problems the employees present to them. Typically the queries and requests are presented to and dealt with in an HR Case Management system. Further, it is a technological solution to increase the efficiency of the HR team in dealing with problems. This system is designed so that the employees of an organization can track down how their issues are being unraveled and by whom.
Furthermore, a Case Management system provides a solution for the employees to present requests or forms impromptu to the correct HR team. That is how this technology supports the way for the HR team to deal with jam-packs of requests and helps keep the employee transparent.
However, in the process, the questions and requests of the employees will be streamlined, permitting you and your HR team to resolve a problem in a less time-consuming manner.
A Few Acute Reasons Why You Should Use An HR Case Management Platform In Your Organization
After reading the above facts, you must have a simple idea about why most companies think investing in a good HR Case Management Platform for their organizations is essential. But, have you still can't make up your mind? Here are four thriving reasons that would compel you to reconsider getting Case Management software in your company.
Below mentioned are the reasons:
Consolidates And Prunes Employee Queries And Requests
Retorting the queries and grappling with the requests is somewhat foursquare to an HR Case Management system. And what is more exciting is it is elementary to use too. All your employees must do is select the section their questions persist in and deliver the questions and requests. They can even affix any serviceable document right to the case requests. However, after submission of the request, you can opt for an HR agent to resolve the problem, assign him\her the work, and put a deadline to it. As the whole process happened impromptu, your employees would feel relieved because they do not have to fill any drab forms or even do not have to trade off a lot of mail for their requests or questions.
Help In Better Intercommunication
A systematic HR Case Management system helps bring clarity and connection to your company. Thus, it helps keep your HR team and employees on the same page. For example, your employees can entail the status of their requests without continuously asking for help from a third person. In addition, those who have provided the same questions will get notified as soon as a problem or their requests are resolved. In this process, without breaking any of the approval channels, it works and, along with that, saves time.
Additionally, HR Case Management has a commenting system where the employee and the HR agent assigned the job can converse about the request without going through any other chat process. If an HR agent cannot solve the problem, he can refer to someone else. And when someone else has to enter to solve the question, he\she can view all the conversations between the HR agent and the employee so that he or can get all the required information and do it faster. Another critical feature of Case Management is that it helps the employees review how their requests have been resolved, allowing your case management service to flourish.
Permits To Add FAQs
A bunch of questions are commonly asked for a respective module. So, the Case Management permits you to add illimitable frequently asked questions for different modules in the Case Management platform. Thus it limits the number of requests, and an HR agent refrains from answering one question several times. These FAQs act as a center of knowledge before an employee pertains to a question. You or your HR team can add, edit or delete these FAQs with permission if required. Additionally, the documents attached with these FAQs are also subject to changeable.
Gives Inherent Entrance Reports
An HR Case Management system gives you entrance to multiple helpful and informational reports that emphasize the state of your questions and requests in a nutshell. For example, the status of cases, overall reviews received, number of escalated reports, and others are some reports an HR Case Management shares. This can prove very important to resolve the problem in time and enhance the quality of the service.
Conclusion
With the help of an HR Case Management system, you can resolve your employees' requests more efficiently, timely, and quickly. In addition, it will create a sense of value and respect for the employees that their problems are being acknowledged and resolved on time. You have ample reasons why HR Case Management can become a productive platform for your organization. Moreover, it becomes effortless when HR Case Management is amalgamated with your HR software because most HR questions will be in a single system.
