Wolken Care is a cloud-native enterprise SaaS product which is Curated for Customer Service Excellence. It is completely self-serviceable and enables enterprises to deliver a world class experience to their customers. Wolken Care helps enterprises to systematize and optimize customer service using automations for smarter and faster resolutions. Wolken Care has been known to increase agent efficiency & customer satisfaction multifold for its customers. The ease of setup and low dependency on Wolken support reduces overall costs significantly. The best part is that Care can be setup for a handful of agents no questions asked.
It is also a role-based application which can be setup to provide read-only access to some roles and each role can be setup by the company admin and its associate.
Wolken Care’s setup is easy to understand and implement with very little to no technical help at all. With the administration modules of Wolken Care you can easily set up rules for user management, auto assignment, team management, automatic email responses and all other business rules which are all editable through a stress-free user interface.
Wolken Care is hosted on a secure AWS cloud infrastructure. Additionally, We at Wolken also have our own security measures. Wolken is SOC II certified and your data is secure at rest and in motion.
Wolken Care comes with a simple Pay-as-you-Grow pricing model which a is per agent / per month setup. There are no hidden costs
1. User Onboarding
Register as a new customer and fill in all the requested information.
2. Email Registration
Your registration emails are email auto-responders that confirm user registration.
3. Email verification
Once the email is verified the login information will be sent to the registered email ID.
Once the email id is confirmed and registered with Wolken Care an instruction setup email is sent to the registered email id.
5.Final Verification -
There is one last step before you can begin working on Wolken Care. Click on the verify email tag and you’re good to go.
You will receive an email with your log in credentials . Click on the Login button and start using Wolken Care.
Users can contact Wolken Care through various communication channels like -
Email Support & Agent:
Auto Assignment – Auto Assignment is an intelligent assignment of cases to the right team / right individual based on a one-time setup of assignment logic into the system. Auto Assignment can be via-
Normal Auto Assignment: - Below mentioned criteria should match with agent’s user profile for a case to get auto assigned via normal auto assignment.
Strategic Auto Assignment: Below mentioned criteria should match with agent’s user profile for a case to get auto assigned via strategic auto assignment method.
Site Id/ Component should be mapped under Strategic Assignment Section. Below mentioned are the site id and component combinations for which cases should get auto assigned.