Customer Service Management

AI for Customer Service, that acts with purpose

Engage Customers with AI That Knows What to Do

Wolken AI CSM can resolve issues, answer queries, and act on customer needs before they even ask. It learns from every interaction to deliver instant support that feels effortless.

Schedule A Demo

AI for Every Stakeholder

Deliver support that feels human and actually solves things.

Wolken AI anticipates needs, answers instantly, and personalises every interaction.

Speak With An Expert
Spend less time fixing, more time moving forward.

AI-driven diagnostics and automation streamline troubleshooting
and reduce manual work.

Speak With An Expert
Track performance, spot gaps, make better calls.

Smart analytics and dashboards, enhance visisbality, a drive strategic decision making and performance tracking.

Speak With An Expert
Turn service into a growth driver.

Wolken AI uncovers opportunities to cut costs, speeds up resolution cycles, and reveals what your customers are really asking for.

Speak With An Expert
Deliver support that feels human and actually solves things.

Wolken AI CSM anticipates needs, answers instantly, and personalises every interaction.

Spend less time fixing, more time moving forward.

AI-driven diagnostics and automation streamline troubleshooting and reduce manual work.

Track performance, spot gaps, make better calls.

Smart analytics and dashboards, enhance visibility, a drive strategic decision making and performance tracking.

Turn service into a growth driver.

Wolken AI CSM uncovers opportunities to cut costs, speeds up resolution cycles, and reveals what your customers are really asking for.

Solutions For Every Business

B2B: Enterprise Support That Scales
Without Complexity

Wolken AI helps multiple teams handle large volumes of service requests across IT, HR, and Operations. It gives you the real-time insights you need to scale, cut costs and delays, and plugs into your existing systems without a fuss.

B2C: AI That Speaks Your
Customer’s Language

Wolken AI delivers fast support across chat, email and voice. It understands what customers need, resolves common queries, sends complex issues to the right team, without dropping the context. Every interaction is tuned to what the customer actually needs.

Wolken AI CSM: Scalable Service Starts Here

Conversational
Agents

Handle everyday queries and escalate complex cases without human intervention.

Predictive
Intelligence

Spot patterns early, prioritise the right cases, and prevent disruptions before they happen.

End to End
Automation

Move from ticket to resolution automatically, with real-time adjustments based on live data and context.

Smart
Self Service

Customers can solve issues instantly through chatbots that understand intent and context.

Real Time
Decisioning

Adjust workflows on the fly based on live enterprise data.

Governance and Compliance

Track automated decisions, enforce policy, and maintain full visibility for audits and security reviews.

System That
Learns

Knowledge base improves with every query, suggesting better answers over time.

Cross-Department Intelligence

Connect IT, HR, Operations, and Customer Support through one intelligent framework that shares insight and action.

Explore Resources

Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

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Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More

Explore Resources

Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Symantec replaced a legacy CRM to optimise their process

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More
Enabling VMWare cater to customer service tickets faster

Resolve incidents 60% faster with our advanced ITSM software that integrates seamlessly, offers flexibility.

Learn More