Customer ServiceDesk

From Case-Centric to Customer Centric

Deliver a personalised, fast and flexible customer service experience to your customers using  Wolken ServiceDesk. 

Request Demo
Customer Service Desk

Enterprise Customer Service the Wolken Way

Line 2
Wolken Customer Service Desk B2B

Wolken ServiceDesk has multiple configurable tools that are essential for every enterprise - our knowledge base, pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.

Wolken Customer Service Desk Agent
Line 1
Wolken Customer Service Desk B2C

Wolken ServiceDesk's omnichannel feature allows your customers to reach you via multiple touchpoints such as WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.

Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the right team instantly. Rely on Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.

What Wolken ServiceDesk offers you

Wolken Knowledge Base Icon

Knowledge Base

Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. 

View More

Wolken View More Icon
Wolken Integration Icon

Enterprise Integrations

Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations.

View More

Wolken View More Icon
Wolken Automation Icon


Set predefined rules for your business processes to ensure unerring deliveries.

View More

Wolken View More Icon
Wolken Omnichannel Icon


Wolken ServiceDesk is equipped with multiple channels to enable seamless customer interactions anytime, anywhere.

View More

Wolken View More Icon
Wolken Reporting Icon


Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards.

View More

Wolken View More Icon
Wolken Mobile App Icon

 Mobile App

Wolken Mobile App for the customer on the go

View More

Wolken View More Icon

What your company gains

Wolken Company Gain Icon

Other Wolken Solutions

Ready to Get Started ?

Request a demo and elevate your Enterprise's
Customer Service Experience today.

Request Demo
Wolken Customer Service Desk Footer
minus icon
How can we help ?                    

Your query has been submitted !


Oops! Something went wrong.
ask jo