Please contact us at email@example.com with any questions or complaints.
When you visit our site and in the course of completing contactforms, interacting with the web widgets, or while downloading white papers orother information collateral, we may require you to provide personalinformation (e.g., your name, phone number, email address etc). We may alsocollect Site use information collected on an aggregate basis as you and otherusers browse the Site. You may also provide additional comments on how you seethe Site servicing your needs and interests. If you choose to correspond withthe Publisher through email, the Publisher may retain the content of your emailmessages together with your email address and the Publisher’s responses to you.
WEBSITE USE INFORMATION
We may also utilize “cookies” (see more details below “Cookies”)and server logs to collect information about how the Site is used. Informationgathered through cookies and server logs may include the date and time ofvisits, the pages viewed, time spent at our Site, and the web sites visitedjust before and just after the Site. The Publishers, its advertisers,advertisement serving companies and Affiliated Parties may also use smallpieces of code called “web beacons” or “clear gifs” to determine whichadvertisements and promotions Users have seen and how users responded to them.
CONTENT THAT YOU PROVIDED FOR PUBLICATION ON THE WEBSITE
From time to time, Wolken may enable you to post content on itsWebsite (e.g, such content may appear on a blog, etc.). By making availablesuch content, you expressly acknowledge and agree such content may be publishedon Wolken’s Website and may be used by Wolken in various other capacities andsuch content does not violate any other person’s right to privacy, does notviolate any applicable laws, and does not otherwise infringe any other party’sintellectual property rights. Further, you should be aware that any content youprovide in these areas may be read, collected, and used by others. We ask thatany content you provide to Wolken does not include any personal data about youor anyone else.
INFORMATION GATHERED WHEN USING THE SERVICES
Wolken may collect information pertaining to your activity on ourWebsite, including content that you create, information or advertisements thatyou have read, the web pages you visited, offers and services that were ofinterest to you, the location of the computer and the Internet Protocol (IP)address through which you had access to the Website and more. Additionally, wemay collect or use the assistance of third parties to collect and analyzeanonymous, statistical or aggregative information related to your use of theWebsite (and if applicable, the Services offered thereon), includinginformation related to your personal details and activities.
USE OF INFORMATION
Wolken will store the information you provide and the information we collect about your activity on the Website throughout our databases. We reserve the right to use such information for the following purposes:
1. To provide the Services on the Website and to enable you to use them.
2. To improve and customize your experience and other users’ experience with both the Website and related Services.
3. To contact you if you or someone in your organization requests a product demonstration or product information.
4. To contact you as and when Wolken believes it to be necessary for technical, administrative or security reasons.
5. To analyze and provide statistical information to third parties. This information will not identifyyou personally.
6. For the orderly and proper operation and development of the Website and associated Services.
TRANSFER OF INFORMATION TO THIRD PARTIES
2. If Wolken reasonably believesthat it is required by law to share or disclose your information in order toprevent, investigate, or take action regarding illegal activities. In addition,to establish or exercise our legal rights or defend against legal claims.
4. Wolken may share personallyidentifiable information and information related to your use of the Website,with companies or organizations connected to or affiliated with Wolken, such assubsidiaries, sister companies, parent companies and service providers such asan email service provider to send you emails on our behalf, with the expressprovision that their use of such information must comply with this policy.
5. Wolken is also entitled totransfer or share anonymous, statistical or aggregative information withorganizations connected to Wolken, and with suppliers, business partners, advertisers,and every third party, according to Wolken’s absolute discretion; however,Wolken will not disclose your identity to them, knowingly or deliberately,without receiving your consent.
LINKS TO THIRD PARTY SITES
This Website may contain links to other sites that are not ownedor controlled by Wolken. Please be aware that Wolken will not be responsiblefor the privacy practices of such other sites. This privacy statement appliesonly to information collected by this Website.
Wolken implements industry-standard data security systems andprocedures to secure the information stored on Wolken computer servers.
ACCESS TO PERSONAL INFORMATION
If your personally identifiable information changes, or if you nolonger desire to use and access our Services, you may correct, update,delete/deactivate your information by emailing Wolken via firstname.lastname@example.org.We will undertake to respond to your request within 30 days of Wolken’s receipt thereof. Although Wolken will make reasonable efforts to accommodate yourrequests, in some circumstances we may not agree. If that should happen, Wolken expressly reserves the right to refuse your request to change the personal information in Wolken’s records, and will instead append an alternative text to the record in question. Before Wolken is able to provide you with anyinformation or correct any inaccuracies, however, we may ask you to verify youridentity and to provide other details to help us to respond to your request.
We will retain your information for as long as your account isactive or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolvedisputes, and to enforce our agreements.
From time to time, Wolken may change the terms of this policy.Changes will take effect once they are posted online and by accessing and/orusing the Website or Services after we make any such changes to this PrivacyPolicy, you are deemed to have accepted such changes. If you do not agree with any of the amended terms, you must avoid any further use of the Website and/or Services offered by Wolken.
INQUIRIES OR CONCERNS?
You may contact Wolken by writing to email@example.com
We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just a matter of weeks. New platforms can be quite tricky, but Wolken’s simple UI was amazingly easy to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.
Flexibility, quick roll-out, and cost- these were the key evaluation factors for the Service Desk partner. Wolken ServiceDesk “WOW”ed our team on the day of the demo– they came back with a live setup on cloud and we had more or less taken a decision by the end of the demo. The Wolken team ensured that the WOW impact did not fizzle out and we launched the GNOC in a matter of 3 months- including interconnect with Zabbix NMS! They have shown the flexibility to remodel flows to suit our needs and we are implementing more modules in addition to the basic ServiceDesk.Going forward, Wolken ServiceDesk will be the backbone of our global operations spanning 59 countries and a larger number of customers.
Wolken Enterprise goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screenshots can all be put into Wolken Enterprise, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
We strive to provide out-of-the-box solutions for your enterprise that are easily scalable to fit your needs, Moreover, our product helps in reducing the 3C's; Customizations, Cost and Complexity.
Wolken ServiceDesk is customizable at the touch-of-a-button to fit your business needs.
Wolken ServiceDesk is cost effective and can help you reduce your TCO by 30-60%.
Wolken ServiceDesk is extremely user-friendly, thus helping save time and efforts of your resources.
Request a demo and elevate your Enterprise's
Customer Service Experience today.