Scalable SaaS Solution: What It Is & 5 Things to Consider When Deploying One

A cloud provider hosts applications and gives them online customer access as part of the software-as-a-service (SaaS) distribution paradigm. Access to the programme will be possible from any device with a network connection. The software vendor might also serve as the cloud provider in cases where the company is more significant, like Microsoft. SaaS is one of the three major kinds of cloud computing, along with platform and infrastructure as a service (IaaS) (PaaS). Many IT professionals, corporate users, and regular consumers use SaaS software. Innovative IT technology and home entertainment services like Netflix are just a few examples of products. SaaS products are commonly promoted to B2B and B2C users, in contrast to IaaS and PaaS.

SaaS functions by using the cloud delivery standard. A software provider may host the application and related data using its servers, databases, networking, and computing resources. An ISV may contract with a cloud provider to host the programme in the provider's data centre. It will be possible for any device to have a network connection to access the software. SaaS programmes are frequently accessed through web browsers. Adapting your business strategy and IT infrastructure to changing demand is the definition of true scalability. We want to show you scaling from all directions because of this. Grab a pen and a notebook now since it will be a long ride.

Implement a modular strategy and microservices

Businesses that adhere to the modularity principles can segment their operations into more manageable, autonomous components. Teams can be appointed for units, and you can offer them the freedom to select the strategies that are most suited to their tasks. Modularity and microservice architecture both function similarly. It allows you to divide your system into loosely connected modules but highly cohesive. These modules carry out particular tasks independently of other system elements. Because of this, you may add new features or upgrade current ones without risking the failure of the entire system.

Delegate business operations

Your ability to scale requires outsourcing. 40% of businesses agree that outsourcing keeps them adaptable, and 15% think it makes them more agile, according to the 2020 Deloitte Global Outsourcing Survey. Additionally, it helps businesses enhance speed to market and cut operating expenses. The quickest method to add relevant talents to your internal team is to hire a seasoned software development business. Not to add, outsourcing eliminates expenses for hiring, training, and maintaining staff and office space.

Strategic outsourcing might help you expand the market for your goods. Do you wish to improve your SaaS's performance in particular geographic areas? To reduce latency, hire servers and Content Delivery Networks (CDNs). Do you desire round-the-clock assistance? Employ IT experts from regions with various time zones. Not sure how to make money off of your product? Hire former business owners and C-level executives for senior jobs.

More than just purchasing advertising space, promoting on social media, and performing SEO are necessary for effective marketing. Don't get us wrong, these techniques are effective, but luring customers calls for novel strategies. What we're discussing is as follows. You could wish to use influencers for marketing your brand. That's what Spotify did when it targeted Swedish music bloggers who promoted the app with its streaming service. You can also release landing pages, guides, and case studies that highlight the benefits of your product. Or, if you're feeling bold, you could try making fun of your rivals as Apple did with their well-known "Get a Mac" advertising campaign.

Provide free subscription services

Curious individuals might become paying customers through free trials and freemium levels. The Freemium business strategy encourages people to purchase the entire package by offering a preview of your product's essential features. Users are made dependent on the tool during the free trial period to make them desire to continue utilising it to solve their problems for a small monthly cost. Even better, you can mix the two. To increase your conversion rates, try providing a free tier with a trial option for the premium version. Instead of (or in addition to), a return policy might encourage more consumers to test your program. However, it goes beyond conversion rates. Free offerings let you get feedback from a broader spectrum of users. Those that didn't convert are probably going to point you to what your solution is missing, which could help you scale your SaaS product successfully.

However, it goes beyond conversion rates. Free offerings let you get feedback from a broader spectrum of users. Those that didn't convert are probably going to point you to what your solution is missing, which could help you scale your SaaS product successfully.

To keep your audience, communicate with them

The most incredible method to keep your users is to provide them with excellent omnichannel support. This entails spending money on a customer portal that includes the self-service tools that 88% of US consumers anticipate from online retailers, such as FAQs, knowledge bases, and tutorials. AI-driven bots can be an excellent addition. They can assist your team in handling routine inquiries and low-priority requests, which may make up most client inquiries. By the end of 2020, we anticipate that over 90% of businesses will be using AI-powered chatbots to enhance customer service and lower operating expenses.


Whatever your original goals, you should keep scalability in mind. Do you need a refresher on the garage businesses that have grown into the industry titans of today? It aids in market adaptation to increase sales or survive more challenging times. Despite rising workload and demand, scalable designs assist you in striking a balance between effectiveness and costs. There are numerous things to do, and the tactics we discussed are complicated. What is the first step in scaling a SaaS? The first and best course of action is to work with a seasoned vendor who understands how to apply these tactics.

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