Path to Better Incident Management Systems

Incidents in organizations are common and can disrupt your organization’s core business if there is no Incident Management System to handle them properly and on time. Typically, Information Technology Infrastructure Library (ITIL) guidelines define an incidence as an act of reducing the quality of a service that requires an emergency response. Incidents are generally categorized by low, medium and high priorities, depending on the extent and intensity of their impact on end-users. So, where does an incident occur?

They can be at the hardware, software or network security level.

When a service fails to deliver the promised performance or is disrupted during the regular service hours, the organization needs to restore the service to its regular operation as quickly as possible. Problem management involves all those measures taken to prevent the occurrence of an incident.

That’s what Incident Management System is for.

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What are Incident Management Systems?

Incident management involves steps taken to identify, analyze, and resolve critical incidents in an organization that could disrupt services if not restored. This process aims to return the performance of your organization’s services back to normal as quickly as possible. It is used by DevOps and IT Operations teams to respond to an unplanned event or service interruption, fix disruptions, and restore the service to its operational state.

Incident Management Systems seamlessly collect incident data, understand the breach requirements, discover breach prevention, investigation, and mitigation steps, and report an incident to a regulator and impact individuals for quick preventive actions.

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Why your organization may need Incident Management Systems

Organizations have a crucial requirement to take incident management practices seriously, as incidents can disrupt operations and contribute to data loss, time, and productivity. Here is how Incident Management System software can bring value to the table.

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Better Efficiency and Productivity

Incident management software encourages IT teams to use a uniform process when handling any incident, ensuring low resolution time. This allows them to work through incidents faster when paired with continuous integrations. This reduces incidence resolution time and allows you to focus on growth.


Maintain SLAs

The right Incidence Management software helps the organization maintain continuous service levels. This software provides a formal and scalable framework to address IT issues based on established practices and procedures to help IT teams better respond to incidents and mitigate future incidents.


Visibility and Transparency

Incident management system software creates a transparent process by allowing IT teams to see and understand the whole process. Employees can easily contact IT support through the web or mobile to better understand the status of their incidents and subsequent resolutions.


Higher Level of Service Quality

IT agents can easily use Incident management systems and software to classify incidents based on priorities and established processes. It brings together suitable agents to collaborate and manage work using a single platform for IT processes. Likewise, it assists in the continuity of business processes by quickly restoring disrupted services.

Incidence Management - the Wolken Way!

Wolken offers innovative solutions for the best incidence management software to meet your problems head-on and stay on top of your business functions. You can manage safety incidents effectively with Wolken software and ensure an exponential rise in productivity and enhanced employee satisfaction.

Here is how we can add value to your organization:

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Unified Data Platform

Empower IT teams to plan, build, deploy and run software with a data-driven approach on a unified data platform. Provides on-call routing, automatic assignment, real-time dashboards, and multiple alert methods, with powerful full-stack analysis tools for more functionality in service management.


Workflow automation

Provides an exclusive rules framework to automatically prioritize specific incidents and assign them to the right personnel. It also tracks the assignee, status, and other essential details for various active IT incidents. Provides the ability to identify, prioritize, and assign issues to IT teams as soon as issues arise to assure minimum system downtime.


Quick Response

Keep communication lines open during emergencies by sending quick and easy notifications for immediate, individual responses with an automatic audit trail. Sends up-to-the-minute user notifications to minimize the impact and take swift action through instant notifications and alerts.


Comprehensive Reports and Schedules

A robust dashboard to manage and review multiple incident reports on a single screen. Use extensive data to make the right decision by analyzing flowcharts patterns from a robust dashboard. Also allows a real-time flow of data from reporting sites throughout the hierarchy chain.


Seamless Incident Data Collection

Incident management includes an explicit emphasis on the distribution of disparate monitoring data to response teams. Assignment of incidents based on the priority of impact and severity and escalation to the right responders.

Wolken’s Incident Management System software provides ease of configurability to create an AI-based process with a highly automated resolution of issues and acceleration of incident response times.

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