Customer ServiceDesk

From Case-Centric to
Customer Centric

Deliver a personalised, fast and flexible customer service experience to your customers using  Wolken ServiceDesk. 

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Deliver a personalized, fast and flexible customer service experience to your customers using  Wolken Service Desk. 

Customer Service the Wolken Way

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Wolken ServiceDesk has multiple configurable tools that are essential for every enterprise - our knowledge base, pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.

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Wolken ServiceDesk's omnichannel feature allows your customers to reach you via multiple touchpoints such as WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.

Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the right team instantly. Rely on Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.

What Wolken ServiceDesk offers you

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Knowledge Base

Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. 

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Enterprise Integrations

Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations.

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Automation

Set predefined rules for your business processes to ensure unerring deliveries.

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Omnichannel

Wolken ServiceDesk is equipped with multiple channels to enable seamless customer interactions anytime, anywhere.

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Reporting

Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards.

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 Mobile App

Wolken Mobile App for the customer on the go

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What your company gains

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Other Wolken Solutions

Ready to Get Started ?

Request a demo and elevate your Enterprise's
Customer Service Experience today.

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