Customer Satisfaction Module

Get the Pulse of your Customers

Wolken's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.

Wolken ServiceDesk’s resourceful Customer Satisfaction module comes with predefined questions' library and can be configured to tailor-fit your enterprise's requirements.

Wolken CSM Library

Customer Care Software

Wolken CSM Library Icon

Wolken ServiceDesk’s resourceful Customer Satisfaction module comes with predefined questions' library and can be configured to tailor-fit your enterprise's requirements.

Wolken CSM Trigger Icon

Trigger your survey for any customer and all cases whenever best suited, to ensure you capture all the valuable feedback from your customers.

Wolken CSM Edit CSAT

Wolken CSM Trigger Icon

Trigger your survey for any customer and all cases whenever best suited, to ensure you capture all the valuable feedback from your customers.

Wolken Software

View responses recorded from your customers and take actions based on the scores you receive.

Wolken SLA Definition Icon

Wolken CSM View Response

Customer Service Desk

Wolken SLA Icon

View responses recorded from your customers and take actions based on the scores you receive.

Other Wolken Solutions

Wolken Knowledge Base Icon

Knowledge Base

Wolken ServiceDesk comes with an in-built knowledge base that can be viewed by both your customers and agents and helps in resolving queries real time.

Wolken Omnichannel Support Icon

Omnichannel Support

Wolken ServiceDesk offers your customers an integrated, high end customer experience across channels like e-mail, social media, widget and telephony.

Ready to Get Started ?

Request a demo and elevate your Enterprise's
Customer Service Experience today.

Wolken CSM Footer

Success

Your query has been submitted !

Close

Oops! Something went wrong.

ask jo