Wolken Workforce Management

Workforce Management

Ensure your output is swift and pristine

Wolken Service Desk has a Workforce Management module that permits you to optimize your human resources efficiently.

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Set rules for maximum cases to be assigned to each agent.

Maximum cases that can be assigned to an agent at a time
Maximum cases that can be assigned to an agent in a day
Maximum Critical Cases that can be assigned to an agent in a day
Wolken Workforce Management
Wolken Workforce Management Incoming assignment
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Maximum cases that can be assigned to an agent at a time.
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Maximum cases that can be assigned to an agent in a day.
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Maximum Critical Cases that can be assigned to an agent in a day
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Keep track of your agent’s daily activities to streamline
your workflow.
Wolken Workforce Management Auto Assign
Wolken Workforce Management Icon
Keep track of your agent’s daily activities to streamline your workflow.
Wolken Workforce Management
Setting a predefined flow of incoming cases, helps in auto assigning
the cases to relevant agents as and when they come in.
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Wolken Workforce Management Auto Assignment IconWolken Workforce Management Strategic Assignment
Wolken Workforce Management Auto Assignment Icon
Setting a predefined flow of incoming cases, helps in auto assigning the cases to relevant agents as and when they come in.
Auto
Strategic
Auto Assignment
Strategic Assignment
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 Wolken ServiceDesk notifies your agents whenever a case is
assigned to them, to ensure quick response to keep
your customers satisfied.
Wolken Workforce Management
Wolken Workforce Management Icon
 Wolken ServiceDesk notifies your agents whenever a case is assigned to them, to ensure quick response to keep your customers satisfied.
Wolken Workforce Management

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Customer Service Experience today.

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