SLA Management

Set-up, track, and deliver SLAs
with refined prowess

Wolken gives you the flexibility to set your SLA attributes according to your Enterprise needs.

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Wolken ServiceDesk helps you

Wolken SLA Definition
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Express customer objectives.
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Set timelines for response based on different case types.
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Set timeline for resolution of queries .
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Ensure impeccable end-user experience.
Wolken Service Desk
Wolken Bullet Icon
Express customer objectives.
Wolken Bullet Icon
Set timelines for response based on different case types.
Wolken Bullet Icon
Set timeline for resolution of queries.
Wolken Bullet Icon
Ensure impeccable end-user experience.
Wolken SLA Definition Icon

SLA
Definition

Service Level Agreements are decided based upon various case attributes such as location, case priority, workday configurations, etc. and the metrics to be measured by the enterprise.

Wolken SLA Definition
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SLA Definition

Service Level Agreements are decided based upon various case attributes such as location, case priority, workday configurations, etc. and the metrics to be measured by the enterprise.
Wolken SLA Definition
Wolken Automated Triggers


Automated Triggers

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In case of an SLA violation automated triggers such as case escalation, violation notifications are sent as per configurations. Customers are also sent automated responses for intimation.

Wolken Automated Triggers
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Automated Triggers

In case of an SLA violation automated triggers such as case escalation, violation notifications are sent as per configurations. Customers are also sent automated responses for intimation.
Wolken Dynamic Provisions

Dynamic Provisions

SLA definitions can be easily modified or completely redefined basis your business requirements.

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Customer Service Experience today.

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