Wolken Care is the newest software available from Wolken for small to medium-sized enterprises. This program helps to enhance customers' experience. Easy to set up, this software is a service desk with omnichannel support. Wolken Care is completely self-serviceable, assisting organizations in systemizing and optimizing customer service. Complete automation allows for quicker and smarter resolutions. 

What is a Service Desk?

A service desk connects agents with employees, customers, and whoever needs assistance. It improves customer satisfaction and helps deliver quality services.  A service desk is a single point of contact between the organization, its employees, and customers. It assists with the management of IT and ensures the IT services are delivered to whoever uses it. The service desk handles all service requests, small and large.

Furthermore, a service desk manages minor technical issues to significant outages. A service desk will also carry out a planned change. The software works via a ticket management system where concerned persons raise tickets and send them to the desk. 

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The Importance of Service Desk for any Business 

A service desk helps improve organizational workflow and processes, ensuring that businesses continue to develop their services and become more efficient. Service desks also reduce the risk of an organization-wide outage. The understanding of user satisfaction and tacking of agents is allowed via service desks. Data collected from service desks help train agents and redirect queries to another agent as needed. 

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Key Capabilities of Service Desks

Organizations depend on service desks for the following: 

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1. Monitor IT incidents: Service desks help to monitor outages or interruptions and solve them with minimal impact on users and the business. 

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2. Troubleshoot problems: Service desks help to deal with challenges and facilitate solutions.

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3. Manage changes: Service desks help deal with modifications to minimize disruptions and other risks.

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4. Address requests: Service desks address requests from users and business units. 

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5. Service catalogs: Service desks provide records and self-help tools for customers to help resolve issues independently. 

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6. Broaden Knowledge: Service desks have knowledge bases that enable learning and information sharing.

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7. Tracking: Service desks allow tracking the efficiency of teams and the service tools via metrics and reporting. 

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Service desks have evolved to not only primarily support the IT team but also transition to support employee onboarding, HR, legal and finance teams, data access management, and more.

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More Features of Wolken Care

Wolken Care Service desk has rigorous omnichannel support allowing for communication via multiple channels. It also features reporting to help track incoming data and, therefore, improve business solutions. Wolken Care has an in-built multilingual knowledge base that customers and agents can easily view. This helps with solving queries quickly. The knowledge base acts as a centralized repository allowing for the searching of insightful articles. Wolken Care has widgets that easily integrate with one's website. This is completely customizable and allows for the selection of the preferred channels for communication. 

Impact of Wolken Care 

Wolken Care ensures that an excellent experience is given to the customers and also positively impacts the organization as a whole.

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1. Personalized care for all customers: Wolken Care software has a simple interface and in-house customizations. A unique pricing model, "Pay-as-you-grow," allows organizations to pay for the active number of agents. The software is programmed, so there are no costs for setting up the software. 

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2. 360-degree view for case status and team performance: The software allows for a unified view of queries from different channels. Wolken Care grants monitoring of individual and team progress through dashboards and real-time reporting. 

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3. Quicker resolutions and customer satisfaction: Agents have access to all assets and knowledge articles helping to resolve cases faster. The cases are auto-assigned to agents and teams, thereby excluding manual interference. 

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4. Guaranteed Customer Satisfaction: By utilizing Wolken Care, customers have an easy-to-use interface and holistic platform with self-service capabilities. A rich knowledge base allows customers to resolve queries on their own. The prompt notifications permit cases to be delivered directly to one's inbox.

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Quick, Fast, and Easy Set-up 

Wolken Care, the newest product, helps set up a service desk quickly without waiting months for it. This allows an organization to continue to grow its business without any hindrance. This product has a simplified set-up process to facilitate business growth. Within minutes, the software is set up. There is an option of a free trial for 100 days for an organization to get comfortable with the software. With monthly and yearly plans, an organization can easily have a service desk up and running and moving on with their businesses. Wolken Care set-up is easy to understand, and implementing it requires little to no technical help. With Wolken Care's administration modules, an organization can set up business rules such as user management, case assignment, team management, and automatic emails. 

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Conclusion

Wolken Care aims to provide a superior customer experience to the customers. This software is best suited for an organization looking to set up a service desk that is simple, scalable, and delivers the best customer experience. The software uses artificial intelligence and machine learning and provides an inbuilt knowledge base, auto-routing tickets, and multiple automation. This allows for quicker resolutions and enhanced customer experience. All of this is completed while guaranteeing the reduction of operational costs. Wolken Care further ensures that the software can be self-set up, thus reducing the time invested in integrating a service desk. This allows for the organization's business to continue to grow as it is. Wolken Care helps to go from a case-centric approach to a customer-centric approach. Keeping in mind the customer experience, Wolken has established this software. With this product, the company aims to simplify the support processes to invest more time in growing the business. With minimal support, Wolken Care offers to empower organizations to deliver the best to their customers. The setting up of the software requires little to no coding, and there is no requirement for any external assistance. Crafted with care, Wolken Care is exclusively designed to keep organizations and the customer experience in mind.

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