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India has experienced an emergence of start-up culture over the past few years. The Indian economy has witnessed a surge in the number of start-ups and small businesses opened in recent years. Most of them are based on a unique idea and are determined to solve some major problems. But any business becomes successful only with customer satisfaction. And providing an excellent customer service experience can be challenging for small and medium-sized businesses. So, to help you provide extraordinary customer service, Wolken Softwares has come up with its latest product – Wolken Care. Wolken Care is a cloud-native, self-service customer helpdesk that takes care of all customer service woes. It is crafted for small and medium-scale businesses. Know how Wolken Care helps you to Scale Up your business. Keep reading.
- Better Reach To Your Customers
Customers these days interact with businesses via multiple channels and expect personalized customer service. Wolken Care helps you achieve such a customer service system easily. It gives you a better reach to your customers by bringing customer requests from multiple platforms together. For Example, requests from customers over WhatsApp, Email, Facebook, or any other social media platform, can be accessed under a single application.
The Wolken Widget is an exciting feature. You can use it as a small widget on your website or app to easily reach your customers. They can use it to report their problems and share their feedback. It functions like yet another platform to record customer requests. You can also link a few other features or services through this widget.
- Ease for your Agents
Your agents on their systems can easily install Wolken Care. It offers them a plethora of features so they can provide your customers with a seamless and personalized service experience. For example, Wolken Care comes with a unified customer portal through which agents can access customer requests in any language. Using this portal, agents can also access customer service history to deploy the best technicians and plan services accordingly for fulfilling customer requests at the earliest. They can even use this portal to share problems and case data with the Research & Development (R&D) teams so that they can make necessary improvements and additions to the product or services offered. This way, businesses can run on a problem-centric model instead of a process-centric one.
- Complete Customer Satisfaction
After all of these, the only thing that matters the most is complete customer satisfaction, and Wolken Care ensures you that it happens. Wolken Care provides an interactive and easy-to-use interface to your customers and agents. They can also access the knowledge base available on Wolken Care, which helps to resolve queries and problems. The software provides a feature using which customers can track the status of their service requests and progress made in real time. The Wolken Care Software also prioritizes customer service requests based on time lapsed and type of problem reported, which helps agents to track cases that need to be resolved immediately. They can deploy the best technicians and deliver timely services to your customers using WolkenCare.
- Word of Mouth
As we all know, customers are the king of all businesses. As long as customers are happy and satisfied, businesses keep growing. Therefore, properly deploying a proper customer service management system like Wolken Care will keep your customers happy and confident with you. Happy with your product and service, customers will suggest your product or service to other people. It will create a word-of-mouth effect for you and your business. In this way, Wolken Care will always help you acquire new customers and clients.
Now, it will help your marketing team reach more and more clients to sell your products. This word-of-mouth effect will help them sell your product or services quickly. You can also save expenses by reducing the amount and staff allocated to the marketing team, as customer acquisition will become easier once you install Wolken Software’s Wolken Care Service.
- Direct Benefits to the Business
Such varied features will do the most challenging task of satisfying customers. Moreover, Wolken Care saves a lot of time and money that had to be invested, otherwise to install various software and hire employees for the same purpose. Wolken Care is easy to install and requires minimal coding to function. All the features available on Wolken Care are based on Algorithms and Programs that ensure minimal errors and seamless performance. You can get it installed in just 15 days across all your systems.
Another benefit of Wolken Care is its self-service feature. Wolken Care by Wolken Softwares is a self-servicing and self-maintainable software. In addition, there is no need to allocate separate funds and a dedicated service team for its maintenance and upgrade.
The most important benefit of Wolken Care is its ‘Pay as you grow’ feature. As the name suggests, the subscription amount for Wolken Care increases as the number of customers and agents increases with time. It is a very important feature as it helps you save money while your business is in its juvenile stage and has lower funds to spend.
That was too much! And there is much more!
One can never imagine a software program bringing significant changes to a business. But my friend, it’s reality. Now you can forget all your customer-related woes forever. Wolken Care will take care of that. You can allocate more time directly to other departments and teams in your business.
To conclude, I would like to remind all Start Up Entrepreneurs and Small business owners that all your efforts and investments are useless if you cannot satisfy your customers with your products and services. We are sure you have a unique and fantastic product, but you may find it hard to deliver quality customer care service. If it’s the case, be sure you take the 21 days free trial of Wolken Care Software. You will surely love it!!!