Knowledge Base

Discover the secret to faster resolutions

Wolken ServiceDesk comes with an in-built Knowledge Base that can be viewed by both your customers and agents and helps in resolving queries real time.

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How Effective is our
Enterprise Knowledge Base Software

Knowledge Articles

Create, edit and publish knowledge
articles that your agents and customers can refer to.
Wolken KB Creation Icon
Create
Edit
Publish
Wolken KB Create Page
Wolken Edit KB Articles
Wolken Publish KB Article
Wolken Create Knowledge BaseWolken Edit KB ArticlesWolken Publish KB Article
Wolken Creation Icon

Knowledge Articles

Create, Edit and Publish Knowledge articles that your customers can refer to.
Create
Edit
Publish
Wolken KB Page Background
Wolken KB Approval Icon

Approval

The articles written by your agents are approved by a
reviewer. Once validated, they can be viewed by your
agents and customers alike.
Wolken KB Approve
Wolken Approval Icon

Approval

The articles written by your agents are approved by a reviewer. Once validated, they can be viewed by your agents and customers alike.
Top Knowledge Base Software

Search

Search any article in the database using
relevant keywords and find your results
within seconds
Wolken KB Search Icon
Wolken KB Search
Enterprise Knowledge Base Software
Wolken Search Icon

Search

Search any article in the database using relevant keywords and find your results within seconds
Wolken Helps in Migration
You can easily migrate your KB articles to our platform in XML or JSON format.

Other Wolken Solutions

Wolken Omnichannel Support

Omnichannel Support

Wolken ServiceDesk offers your customers an integrated, high end customer experience across channels like e-mail, social media, widget and telephony.
Wolken Mobile App

Mobile App

Serve your customers anytime, anywhere with Wolken’s Mobile App.

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Request a demo and elevate your Enterprise's
Customer Service Experience today.

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