Enterprise IT Service Management

Your company's path to true efficiency

A service management platform that is intuitive and aids inter-departmental communication.

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A service management platform that is intuitive and aids inter-departmental communication.

ITSM Wolken Way

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Incident Management

Drive transparency, swift response times and enhanced agent efficiencies with AI-enabled process.

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Change Request Management

Embrace constant evolution with our Change Request Management Solution. Wolken enables swift and easy change to your IT framework.

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CMDB

Take control of your IT service structure by gaining a holistic view of your configuration item lifecycle events and syncing CI changes to service request numbers while building a more effective CMDB architecture.

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Problem Management

Take problem solving to the next level with a module that not only routes issues to a specialized agent but buckets similar occurrences, eliminates recurrences and consequently, minimizes the impact of incidents while equipping your agents with data rapidly.

Wolken's IT Service Management helps you stay on top of your business functions and resolve internal issues swiftly. Wolken's dedicated modules for various IT processes viz. - Change Management, Incident Management, Problem Management and IT Asset Management to name a few, ensure exponential rise in productivity & employee satisfaction.

What Wolken ServiceDesk offers you

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Knowledge Base

Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions.

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Enterprise Integrations

Wolken ServiceDesk comes with multiple prebuilt enterprise application integrations.

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SLA Management

Your SLA Management will be fine tuned right from analyzing to establishing company resources ensuring no breaches

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Automation

Set predefined rules for your business processes to ensure unerring deliveries.

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Reporting

Wolken ServiceDesk facilitates effective operational reporting through intelligent insights and customizable dashboards.

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 Mobile App

Wolken Mobile App for the customer on the go

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Read our IT Service Management Guide

Read our advice on how to turn promising leads into paying customers.

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What your company gains

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Customer Service Experience today.

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