The Wolken service support model
Unlock more efficient and tangible results with a service desk software that elevates communication across the organization and enables smarter decisions.
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The Wolken service support advantage
This ITSM solution assesses and adapts to your unique situation to offer an entire suite of services that elevates your workflow and your customer relationships for renewed performance.
Customizable
Scalable
Out of the box
Your area of business; our field of expertise
Wolken Service Desk is pliable enough for application in enterprise and customer support environments. Irrespective of common or distinct requirements, we provide a support experience that is unlike any other.
Enterprise Support
We provide the flawless support your business needs across all verticals whether HR, finance, facilities or IT service.
Customer Support
Give your customers the service support they demand with a service desk that adapts to every need that arises.
Case Management
Enable your organization to achieve quicker resolution with structured case management across every single HR and customer case consistently.
Enterprise Support
We provide the flawless support your business needs across all verticals whether HR, finances, facilities or IT service.
"We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they’re able to resolve tickets at least 50% faster, while keeping end users very happy."
"We were looking for a solution that supports our 24x7 on-line services which are deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service which means that tracking our on line and back office systems is integral to our business success. Wolken Enterprise is the only application that allows us to do this cost effectively with comprehensive availability via the cloud."
"Wolken Enterprise goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into Wolken Enterprise, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects."
"We wanted an effective user-friendly helpdesk system to track and monitor our support tickets. We are quite impressed by the capabilities of Wolken Enterprise and its flexibility to adapt to our workflow. The solution is very flexible to configure as per our requirement. We finally got “What you ask is What you get” setup. With the cloud model, version upgrade happens so quietly without the enduser's knowledge."
"Flexibility, quick roll out and cost. These were the key evaluation factors for the Service Desk partner. iServiceshub “WOW”ed our team on the day of demo – they came back with a live setup on cloud and we had more or less taken a decision by the end of the demo. The Wolken team ensured that the WOW impact did not fizzle out and we launched the GNOC in a matter of 3 months - including interconnect with Zabbix NMS! They have shown the flexibility to remodel flows to suit to our needs and we are implementing more modules in addition to the basic Service Desk.Going forward, iServiceshub will be the backbone of our global operations spanning 59 countires and a larger number of customers."
