Wolken software is committed to developing Service desk tools that is designed around the way you do business.
We build and implement enterprise solutions in the space of internal IT processes or external support operations. Built on a modern technical stack, this solution is accessible on multiple devices and can be deployed on-cloud or on-premise. Our ITIL framework provides the standards that support IT service management which ensure continual improvement.
Wolken ServiceDesk is an easy to use, fully integrated ITIL compliant software that enterprise users can access via the internet to track and manage incidents, change requests, service requests and CMDB. This SaaS has a secure and scalable ITSM architecture that delivers reports, analysis and dashboards. Besides saving significant Capex and Opex, it helps in improving and maintaining the ITSM framework thereby focusing on increasing end-user productivity and satisfaction.
Flexibility, quick roll out and cost. These were the key evaluation factors for the Service Desk partner. iServiceshub “WOW”ed our team on the day of demo – they came back with a live setup on cloud and we had more or less taken a decision by the end of the demo. The Wolken team ensured that the WOW impact did not fizzle out and we launched the GNOC in a matter of 3 months - including interconnect with Zabbix NMS!
They have shown the flexibility to remodel flows to suit to our needs and we are implementing more modules in addition to the basic Service Desk.Going forward, iServiceshub will be the backbone of our global operations spanning 59 countires and a larger number of customers.