Wolken software is committed to developing Service desk tools that is designed around the way you do business. We build and implement enterprise solutions in the space of internal IT processes or external support operations. Built on a modern technical stack, this solution is accessible on multiple devices and can be deployed on-cloud or on-premise. Our ITIL framework provides the standards that support IT service management which ensure continual improvement.
Wolken provides an enterprise class incident management software solution tool which is a modern, intuitive and unified web solution that helps in resolving any unexpected interference in the IT Services.
Request fulfillment software offers a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists. It help automate multi level approvals for requests while listing and tracking tasks for request fulfilment
Change request management is aimed at ensuring that all changes in the business process are handled efficiently. The objective is to carry out requests economically and in a timely manner with minimal risk to the IT framework.
The CMDB tool of Wolken records the Configuration Item attributes, audit trail, license details and relationship. Configuration management database module is integrated with Incident, Service request and Change Management to enable users to look at Configuration Items (CI) lifecycle events .
Wolken ServiceDesk has various more processes to offer like Knowledge Base, Problem Request, Reports and Repository. Knowledge Base consists of all incidents, SRs, CRs, Documents, PRs that can be shared with others along with Searchable on words /phrases.
Head of Operations, OnMobile.
Flexibility, quick roll out and cost. These were the key evaluation factors for the Service Desk partner. iServiceshub “WOW”ed our team on the day of demo – they came back with a live setup on cloud and we had more or less taken a decision by the end of the demo. The Wolken team ensured that the WOW impact did not fizzle out and we launched the GNOC in a matter of 3 months - including interconnect with Zabbix NMS!
They have shown the flexibility to remodel flows to suit to our needs and we are implementing more modules in addition to the basic Service Desk.Going forward, iServiceshub will be the backbone of our global operations spanning 59 countires and a larger number of customers.