Workforce Management

Ensure your output is swift and pristine

Wolken Service Desk has a Workforce Management module that permits you to optimize your human resources efficiently.

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Set rules for maximum cases to be assigned to each agent.
Maximum cases that can be assigned to an agent at a time
Maximum cases that can be assigned to an agent in a day
Maximum Critical Cases that can be assigned to an agent in a day
Keep track of your agent’s daily activities to streamline
your workflow.
Setting a predefined flow of incoming cases, helps in auto assigning
the cases to relevant agents as and when they come in.
 Wolken ServiceDesk notifies your agents whenever a case is
assigned to them, to ensure quick response to keep
your customers satisfied.

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Customer Service Experience today.

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