Wolken Care

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Curated for Customer Service
Excellence

An enterprise class, cloud-native, self-service customer ServiceDesk for small and medium businesses. Crafted with care!

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Wolken Care Rubix cubeA one click download, feature rich, self-service SaaS application to enable enterprises, small and medium businesses to provide nothing but the best to their customers

The Answer to All Your Customer Service Woes

Wolken software presents Wolken Care, our newest product to make your customers journey seamless. Start your free trial now and let us revolutionize the way you serve your customers.

The Answer to All Your Customer Service Woes

Wolken Software presents Wolken Care, our newest product to make your customers journey seamless. Start your free trial today and let us revolutionize the way you serve your customers.

Superior Experience for Your Customers, Hassle-Free Setup for Your Agents

If you are looking for a ServiceDesk solution with Omnichannel support, intelligent automations and intuitive reports but do not want to wait for months to set it up we have got you covered. Wolken Care is the latest addition to our product suite, best suited for small and medium business. We aim to simplify your support processes so you can invest time in growing your business.
Wolken Care All Features
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Easy set up in a matter of minutes 
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Increased agent efficiency
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Highest customer satisfaction
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Reduced support costs
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Discover the secret to faster resolutions

Wolken Care comes with an in-built multilingual knowledge base that can be viewed by both your customers and agents and helps in resolving queries real time. With Wolken Care knowledge base module search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions.
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Knowledge base
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Add Wolken Widget to your website and help your customers reach you with ease.

Wolken widget can be easily integrated with your website. It is completely customizable per your brand guidelines and comes with an inbuilt knowledge base. With Wolken widget you can add another prominent channel to your means of communication with your customers and take your customer experience to the next level.
Knowledge Base

Know all about Wolken Care

Wolken Care is our latest offering to empower our customers by making our cloud-native assisted SaaS application enabling small and medium businesses alike to provide nothing but the best to their customers. With Wolken Care, you will be able to set up a world-class ServiceDesk solution for your customers within minutes with minimal support.

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Impact of Wolken Care

Impact for the CEO/CIO

Business Growth and Happy Customers

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Enhance customer delight with a no to low coding platform and lower cost of operations.
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Wolken Care validates excellent customer support with ‘’pay as you grow’’ policy keeping your costs in check as you would only pay per agent per month.
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Our self-serve platform ensures that you require minimal assistance from Wolken thereby reducing the cost of support.
Wolken Care Impact for the CEO/CIO
Wolken Care Impact for the Customer Service Head
Impact for the Customer Service Head

Get a 360° Holistic View of Case Status and Team Performance

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Ensuring your customers can reach you via any channel at any time.
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Unified view assists in real time case status, case priority and agent load.
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Wolken Care’s in-depth knowledge base helps in faster resolution time.
Impact for the Agent

Provide Improved, Faster and Unified Customer Care Everyday

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Agents get access to all the assets of the case and detailed knowledge articles.
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Agents grow to be more problem centric than being process centric which results in successfully meeting the requisite SLAs.
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Wolken care is completely customizable with configurable, personalized views that can also be shared with the teams.
Wolken Care Impact for the Agent
Wolken Care Impact for the Customer
Impact for the Customer 

Guaranteed Customer Satisfaction with Wolken Care

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Wolken care is a self-service platform with a remarkably simple user interface.
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Our knowledge articles ensure an easy and quick resolution without raising queries.
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Wolken care’s automated response templates bring you timely case status updates and notifications.

How to get onboarded to Wolken Care - A Self Service Customer ServiceDesk

If flawless customer experience is your top priority, then Wolken Care is the platform for you. Intelligent, scalable, uncomplicated & affordable, your customer service setup can be up and running in no time with low to no coding or any external assistance.
Our Knowledge Articles ensure easy and quick resolutions without raising tickets.
Wolken care’s response template brings you timely case status updates/notifications.
Wolken Care's positive impact on businesses
With the right support from different stakeholders, Your business can achieve the right outcomes with Wolken Care. Because we understand that customer delight and business growth are very crucial.
All about Wolken Care - The ultimate Self Service Customer ServiceDesk
Wolken Care,  can help your business create a customer service strategy in just a few minutes, with no external support, minimal coding, and a flexible pay-as-you-go model which is secure and scalable.
Wolken ServiceDesk's world class Knowledge Base
Wolken’s knowledge base is your ticket to faster, real-time query resolution. Your agents can create, edit, and publish articles making your customers happy and your business more efficient.
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The quick, brown fox jumps over a lazy dog.
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What Our Clients Say

Our clients sent us a bunch of smiles with our services and we love them

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
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Anne Veen
CEO, InterExec
Wolken Care  customer
quote
''Wolken Care has been pivotal to our customer service strategy. It comes loaded with features and there were a minimum requirement and dependency for external support. It's simple to use and our agents and customers have been loving the Wolken Care experience."
quote

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
Wolken Care  customer
Wolken Care  customer
Alberto Garda
CEO, Buxis
Wolken Care  customer
quote
''Wolken Care has been pivotal to our customer service strategy. It comes loaded with features and there were a minimum requirement and dependency for external support. It's simple to use and our agents and customers have been loving the Wolken Care experience."
quote

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
Wolken Care  customer
Wolken Care  customer
Richard
CEO Intraday
Wolken Care  customer
quote
''We are looking for a solution that supports our 24x7 on-line services which are deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service which means that tracking our on line and back office systems in integral our business success.''
quote
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Wolken Features

Wolken Sign Up PageWolken Care OmnichannelWolken Care Auto AssignmentWolken Care Business RulesWolken Care Response TemplateWolken Care Powerful Reporting
User Onboarding
User Onboarding
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Multi-Channel
Multi-Channel
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Auto Assignment
Auto Assignment
Intelligent auto-assignment of cases to the right team/right person based on a one-time setup of assignment logic can enhance CX experience.
Business Rules
Business Rules
Based on certain case conditions, the system can be set up to execute certain actions. The conditions may be time-based or on given data values.
Response Templates
Response Templates
Enterprises can set up standard response templates with the relevant case data embedded in the response. Saves time ,and eliminates errors.
Powerful Reporting
Powerful Reporting
Pre-Built reports of case performance, agent performance, SLA compliance, with visual charts to in-depth details of the case.
Fill-in the company and other mandatory details and follow next steps to get onboarded onto Wolken Care.
Wolken Care Sign Up Page
Wolken Care comes with an in-built knowledge base that can be viewed by both your customers and agents and helps in resolving queries real time.
Wolken Care Knowledge Base
Create cases and respond from/to emails, web, mobile & social media channels seamlessly through our Omnichannel feature.
Wolken Care Auto Assignment
Wolken Care's dynamic views lets you customise the view based on filters.These views can be viewed, saved and can also be shared with your team.
Wolken Care Business Rules
Intelligent auto-assignment of cases to the right team/right person based on a one-time setup of assignment logic can enhance customer experience.
Wolken Care Response Template
Based on certain case conditions, the system can be set up to execute certain actions. The conditions may be time-based or on given data values.
Wolken Care Powerful Reporting
Enterprises can set up standard response templates with the relevant case data embedded in the response. Saves time ,and eliminates errors.
Wolken Care Response Template
Pre-Built reports of case performance, agent performance, SLA compliance, with visual charts to in-depth details of the case.
Wolken Care Response Template
Wolken Care's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.
Wolken Care Response Template
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Choose Your Plan

Premium

Rs. 2100 / month

*billed Monthly

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Email, Social, WhatsApp

Configure omni-channel to engage with customers

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Telephony (on your request)

Implement for your call support requirements on demand

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Dynamic Ticket Views

Integrated view of tickets from all channels. Agent can customize the view by building the filtering conditions, selecting ticket attributes and saving for future reference.

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Ticket Workflow Management

New age solution for omni-channel ticket creation and configurable status workflow

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Configuration Dashboard

New age solution for omni-channel ticket creation and configurable status workflow

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Alerts and Notifications

Admin dashboard providing ease of configuration and status of each configuration

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Agent Portal Customization

Customize the portal with your company logo

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Dispatcher rule

Set-up pre-defined set of rules that will categorize, priortise, send auto-responses etc. during case creation.

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User Management

Create, edit and configure user roles

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SLA Management

Configurable SLAs for response and resolution based on ticket priority, attributes, agent shifts and holidays

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Workbench

Work on multiple tickets at a single point of time. Swiftly switch between multiple tickets.

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Unified View

Audit trail of the ticket across channels

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Email & Support Portal - 24*5

Log your issues on the support portal for resolution by our teams

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360° Account View

Complete Customer Account management

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Real-Time Reports

Build, View and Extract instant reports based on custom requirements. Standard reports like Agent & Team performance along with aging details.

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Wolken BI - Cubot

BI tool to create, schedule and download customized reports and management dashboards. Create custom charts and graphs.

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Categorization

Maintain 3 level deep categorization, can be used for tagging tickets

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Response Templates

Customize and Reusable mail templates that can be used to provide quick and consistent response to customer queries

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Team Management

Add teams and members into the team. Route tickets to the respective team based on its attributes.

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Auto-Assignment

Auto Assign tickets based on the Agent skill set in a round robin fashion

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SLA Alerts & Notifications

Set-up SLA notifications and escalation in case of breach

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Extendable API Limits
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Knowledge Base Management

In-built knowledge base feature for agents and end users. Build & leverage articles while resolving the ticket and customer query deflection

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KB Search

Text based article search

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KB Article Workflow

Set-up approval workflow for authoring and publishing articles.

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KB Suggester

System auto suggests based on ticket attributes

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User group

Create customized user groups to send notifications and updates

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Bulk Actions

Respond and update similar tickets at once

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C-SAT Management

Set customized customer satisfaction surveys, attain valuable customer  feedback

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Flex fields

Create custom additional fields in ticket create/edit forms

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Rules Engine

Configure time-based rules to update tickets eg. close all tickets after x hours of soft closure

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Dynamic Role Configuration

Create role and map required privledges

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Theme based Customer Portal

Customize your customer portal based on different client themes

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Integrations - OKTA, One Login, Workday

Integration with single sign on (SSO) and other enterprise solutions

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Enterprise integrations

API available for enterprise integrations

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Audit Trail System

Wolken Onboarding reference guide

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User Onboarding Guide

Wolken Onboarding reference guide

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WolkenCare Implementation &
Configuration Assist

Assistance for ease of implementation & configuration

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Dedicated Relationship Manager

Connect with the relationship manager for assistance

Enterprise

Rs. 4000 / month

*billed Monthly

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Includes all functionality of the Premium subscription and more!
Your requirement may be unique, Enterprise subscription plan enables you to customize the ServiceDesk as per your unique requirements
Talk to our sales teams sales@wolkensoftware.com  for sharing your specific requirements, closely engage with teams for setting up an advanced service desk.

Free

$ 0 / year

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Custom Views
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Case  Workflow Management / Case Lifecycle Management
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Admin  Dashboard
(new page which is wip)
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Ticket  Alerts / Social Notifications
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Company  Portal Custumization
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Channel  configuration
(Email only)
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Dispatcher  rule / Business Rule
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User  Management Module
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SLA  Management Module
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Workbench
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Chat view
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User Onboarding Guide
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Email  Support
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Lite

$ 360 / year

Everything in Free and…
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360°  Account View
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Wolken  BI - Cubot (Standard Reports)
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Email  Support - 24*5
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Tagging / Cetegorization
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Response  Templates
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Team  Configuration
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Real-Time  Report
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Internal  Knowledge Base

Premium

$ 660 / year

Everything in Lite and…
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Manager Dashboard
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Multi-Language  Support / Multi Linguistic Capability
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Competency-Based  Routing/ Competency Based Assignment*
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SLA  Compliance Module
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Extendable  API Limits / Integration Capabilities
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Customer  Cetegorization
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Multiple  Products (upto 5)*
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Auto-Assignment
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Knowledge  Base Module
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KB Search
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KB Article workflow
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KB suggester
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User  Access (Read only)
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User group
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Bulk case edit
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C-SAT  Module
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Workforce  Management
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Status  Configuration
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Business  hours configuration
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Flex  Configuration
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Brand  Notification/Brand Alert
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Account  Set-Up
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Rules  Engine
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Dynamic  Role Configuration
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View  /Reply Access Control
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Theme  based Customer Portal
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Integrations  - OKTA, One Login, Workday, SMS Gateway - Twilio,
API Doc
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Chatbot  / Wo-Bot

Enterprise

$ 972 / year

Everything in Premium and…
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Web  Widget to Client Website
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Data  Security Configuration
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Sandbox
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Audit  Trail System
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Wolken  Care Implementation & Configuration Assist
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Enterprise  integrations
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Dedicated  Relationship Manager

Premium

Rs. 1800 / month

*billed yearly

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Email, Social, WhatsApp
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Telephony (on your request)

Implement for your call support requirements on demand

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Dynamic Ticket Views

Integrated view of tickets from all channels. Agent can customize the view by building the filtering conditions, selecting ticket attributes and saving for future reference.

check price
Ticket Workflow Management
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Configuration Dashboard
check price
Alerts and Notifications
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Agent Portal Customization

Customize the portal with your company logo

check price
Dispatcher rule
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User Management

Create, edit and configure user roles

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SLA Management
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Workbench
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Unified View
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Email & Support Portal - 24*5
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360° Account View
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Real-Time Reports
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Wolken BI - Cubot
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Categorization

Maintain 3 level deep categorization, can be used for tagging tickets

check price
Response Templates

Customize and Reusable mail templates that can be used to provide quick and consistent response to customer queries

check price
Team Management

Add teams and members into the team. Route tickets to the respective team based on its attributes.

check price
Auto-Assignment
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SLA Alerts & Notifications
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Extendable API Limits
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Knowledge Base Management
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KB Search

Text based article search

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KB Article Workflow
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KB Suggester

System auto suggests based on ticket attributes

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User group
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Bulk Actions

Respond and update similar tickets at once

check price
C-SAT Management
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Flex fields

Create custom additional fields in ticket create/edit forms

check price
Rules Engine
check price
Dynamic Role Configuration

Create role and map required privledges

check price
Theme based Customer Portal
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Integrations - OKTA, One Login, Workday
check price
Enterprise integrations
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Audit Trail System
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User Onboarding Guide
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WolkenCare Implementation &
Configuration Assist
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Dedicated Relationship Manager

Enterprise

Contact Sales at sales@wolkensoftware.com

*billed yearly

Start Trial
Includes all functionality of the Premium subscription and more!
Talk to our sales teams sales@wolkensoftware.com  for sharing your specific requirements, closely engage with teams for setting up an advanced service desk.
Your requirement may be unique, Enterprise subscription plan enables you to customize the service desk as per your unique requirements

Trusted By

Wolken Care Impact on Businesses & Customers

Wolken Care is a cloud-native SaaS enterprise solution that is completely self-serviceable and enables enterprises to provide superior customer service to their customers.
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Wolken Care - A Holistic View

Wolken Care is a cloud-native enterprise SaaS product that is curated for customer service excellence. It is completely self-serviceable and enables enterprises to deliver a world-class experience to their customers.
Wolken Care Megha
Would you like to have more details and have your questions answered
Frequently Asked Questions (FAQs)
Purchasing process
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Contracts
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Payment details
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Training and Support
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Integrations
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Security
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Frequently Asked Questions (FAQs)

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