Wolken Care

Curated for Customer Service
Excellence

A one click download, feature rich, self-service SaaS application to enable enterprises, small and medium businesses to provide nothing but the best to their customers

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Wolken Care Rubix cubeA one click download, feature rich, self-service SaaS application to enable enterprises, small and medium businesses to provide nothing but the best to their customers

The Answer to All Your Customer Service Woes

Wolken Software presents Wolken Care, our newest product to make your customers journey seamless. Start your free trial today and let us revolutionize the way you serve your customers.
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Wolken Care Omnichannel
Wolken Care Auto Assignment
Wolken Care Business Rules
Wolken Care Response Template
Wolken Care Powerful Reporting

The Answer to All Your Customer Service Woes

Wolken Software presents Wolken Care, our newest product to make your customers journey seamless. Start your free trial today and let us revolutionize the way you serve your customers.

Superior Experience for Your Customers, Hassle-Free Setup for Your Agents

If you are looking for a Service Desk solution with Multichannel support, Intelligent Automations and Intuitive Reports but do not want to wait for months to set it up we have got you covered. Wolken Care is the latest addition to our product suite, best suited for SMBs. We aim to simplify your support processes so you can invest time in growing your business.
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Start Your Free Trial
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Easy set up in a matter of minutes 
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Increased Agent Efficiency
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Highest Customer Satisfaction
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Reduced Support Costs
Start Your Free Trial
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Discover the secret to faster resolutions

Wolken Care comes with an in-built Multilingual Knowledge Base that can be viewed by both your customers and agents and helps in resolving queries real time. With Wolken KB module Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions.
Knowledge Base
Knowledge base
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Add Wolken Widget to your website and help your customers reach you with ease.

Wolken widget can be easily integrated with your website. It is completely customizable per your brand guidelines and comes with an inbuilt Knowledge Base. With Wolken Widget you can add another prominent channel to your means of communication with your customers and take your Customer Experience to the next level.
Knowledge Base

Know all about Wolken Care

Wolken Care is our latest offering to empower our customers by making our Cloud-native SaaS application completely self-service thereby enabling enterprises, small and medium businesses alike to provide nothing but the best to their customers.
With Wolken Care, you will be able to set up a world-class Service Desk solution for your internal as well as external customers within minutes and without any external support.

Click below and read our eBook to get started on Wolken Care and start your journey to excellent customer service.
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Impact of Wolken Care

Impact for the CEO/CIO

Business Growth and Happy Customers

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Enhance Customer delight with a no to low coding platform and lower cost of operations.
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Wolken Care validates excellent Customer Support with ‘’Pay as you grow’’ policy keeping your costs in check as you would only Pay per Agent per Month.
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Our self-serve platform ensures that you require minimal assistance from Wolken thereby reducing the cost of support.
Wolken Care Impact for the CEO/CIO
Wolken Care Impact for the Customer Service Head
Impact for the Customer Service Head

Get a 360° Holistic View of Case Status and Team Performance

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Ensuring your customers can reach you via any channel at any time.
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Unified view assists in real time case status, case priority and agent load.
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Wolken Care’s In-Depth Knowledge Base helps in faster resolution time.
Impact for the Agent

Provide Improved, Faster and Unified Customer Care Everyday

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Agents get access to all the assets of the case and detailed knowledge articles.
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Agents grow to be more problem centric than being process centric which results in successfully meeting the requisite SLAs.
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Wolken care is completely customizable with configurable, personalized views that can also be shared with the teams.
Wolken Care Impact for the Agent
Wolken Care Impact for the Customer
Impact for the Customer 

Guaranteed Customer Satisfaction with Wolken Care

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Wolken care is a self-serve platform with a remarkably Simple user Interface.
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Our Knowledge Articles ensure an easy and quick resolution without raising queries.
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Wolken care’s automated response templates bring you timely case status updates and notifications.

Guaranteed Customer
Satisfaction with Wolken
Care.

Wolken care is a self-serve platform with a Simple User Interface.
Our Knowledge Articles ensure easy and quick resolutions without raising tickets.
Wolken care’s response template brings you timely case status updates/notifications.
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The quick, brown fox jumps
The quick, brown fox jumps over a lazy dog.
DJs flock by when MTV ax quiz
The quick, brown fox jumps
The quick, brown fox jumps over a lazy dog.
DJs flock by when MTV ax quiz
The quick, brown fox jumps
The quick, brown fox jumps over a lazy dog.
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What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
Anne Veen
CEO, InterExec
''Wolken Care has been pivotal to our customer service strategy. It comes loaded with features and there were a minimum requirement and dependency for external support. It's simple to use and our agents and customers have been loving the Wolken Care experience."

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
Alberto Garda
CEO, Buxis
''Wolken Care has been pivotal to our customer service strategy. It comes loaded with features and there were a minimum requirement and dependency for external support. It's simple to use and our agents and customers have been loving the Wolken Care experience."

What Our Client Says

Our clients sent us a bunch of smiles with our services and we love them
Richard
CEO Intraday
''We are looking for a solution that supports our 24x7 on-line services which are deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service which means that tracking our on line and back office systems in integral our business success.''
Wolken Care has been pivotal to our customer service strategy. It comes loaded with features and there were a minimum requirement and dependency for external support.
It's simple to use and our agents and customers have been loving the Wolken Care experience.
Alberto Garda, CEO, Buxis

Wolken Features

Wolken Sign Up PageWolken Care OmnichannelWolken Care Auto AssignmentWolken Care Business RulesWolken Care Response TemplateWolken Care Powerful Reporting
User Onboarding
User Onboarding
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Multi-Channel
Multi-Channel
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Auto Assignment
Auto Assignment
Intelligent auto-assignment of cases to the right team/right person based on a one-time setup of assignment logic can enhance CX experience.
Business Rules
Business Rules
Based on certain case conditions, the system can be set up to execute certain actions. The conditions may be time-based or on given data values.
Response Templates
Response Templates
Enterprises can set up standard response templates with the relevant case data embedded in the response. Saves time ,and eliminates errors.
Powerful Reporting
Powerful Reporting
Pre-Built reports of case performance, agent performance, SLA compliance, with visual charts to in-depth details of the case.
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Wolken Care Sign Up Page
Create Cases and respond from/to emails, web, mobile & social media channels seamlessly through our Multichannel Feature.
Wolken Care Omni Channel
Intelligent auto-assignment of cases to the right team/right person based on a one-time setup of assignment logic can enhance CX experience.
Wolken Care Auto Assignment
Based on certain case conditions, the system can be set up to execute certain actions. The conditions may be time-based or on given data values.
Wolken Care Business Rules
Enterprises can set up standard response templates with the relevant case data embedded in the response. Saves time ,and eliminates errors.
Wolken Care Response Template
Pre-Built reports of case performance, agent performance, SLA compliance, with visual charts to in-depth details of the case.
Wolken Care Powerful Reporting
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Start Your Free Trial
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Choose Your Plan

Free

$ 0 / month

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Account Needed
Product/Service
Email/Web/Wiidget
FB/Twitter
Establishment
SLA Module
Auto Assignment
Reports
Analytics
KB Module
C-SAT

Basic

$ 10 / month

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Account Needed
Product/Service
Email/Web/Wiidget
FB/Twitter
Establishment
SLA Module
Auto Assignment
Reports
Analytics
KB Module
C-SAT

Classic

$ 25 / month

Account Needed
Product/Service
Email/Web/Wiidget
FB/Twitter
Establishment
SLA Module
Auto Assignment
Reports
Analytics
KB Module
C-SAT

Gold

$ 50 / month

Account Needed
Product/Service
Email/Web/Wiidget
FB/Twitter
Establishment
SLA Module
Auto Assignment
Reports
Analytics
KB Module
C-SAT

Wolken Care Impact on Businesses & Customers

Wolken Care is a Cloud-native SaaS enterprise solution that is completely self-serviceable and enables enterprises to provide superior customer service to their customers.
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Wolken Care - A Holistic View

Wolken Care is a cloud-native enterprise SaaS product that is Curated for Customer Service Excellence. It is completely self-serviceable and enables enterprises to deliver a world-class experience to their customers.
Wolken Care Megha

Current Wolken Customers

InterExecs Logomygistar logoBuxis logo
Would you like to have more details and have your questions answered
Frequently Asked Questions (FAQs)
Purchasing process
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Contracts
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Payment details
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Training and Support
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Integrations
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Security
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

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