service desk

February 20, 2018

Modernizing Service Support with Chatbots

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service […]
August 25, 2017

How does an effective Service Desk help Business Scale up faster?

An upcoming business in its quest to grow is keen on adding customers and scale up its operations. However, it is a tough situation for the […]
August 1, 2017

Key Performance Metrics for an Enterprise Service Desk

Success for IT organizations depends to a large extent on their service quality. Those that value their customers focus on the service desk performance since it […]