SLA Management

Set-up, track, and deliver SLAs
with refined prowess

Wolken gives you the flexibility to set your SLA attributes according to your Enterprise needs.

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Wolken ServiceDesk helps you

Express customer objectives.
Set timelines for response based on different case types.
Set timeline for resolution ofqueries .
Ensure impeccable end-user experience.

SLA
Definition

Service Level Agreements are decided based upon various case attributes such as location, case priority, workday configurations, etc. and the metrics to be measured by the enterprise.


Automated Triggers

In case of an SLA violation automated triggers such as case escalation, violation notifications are sent as per configurations. Customers are also sent automated responses for intimation.

Dynamic Provisions

SLA definitions can be easily modified or completely redefined basis your business requirements.

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Request a demo and elevate your Enterprise's
Customer Service Experience today.

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