Your Guide to
Videos - Service Desk Excellence
Updates from the world of service support
Updates from the world of service support
Unveil Wolken Customer Service: a versatile, cost-efficient solution. Utilize ServiceDesk to integrate multiple channels, enhance efficiency, and build enduring customer connections. Use our ServiceDesk to transform your enterprise and build customer relationships that stand the test of time and loyalty.
Wolken's IT Service Management helps you stay on top of your business functions and resolve internal issues swiftly. Wolken's dedicated modules for various IT processes viz. - Change Management, Incident Management, Problem Management and IT Asset Management to name a few, ensure exponential rise in productivity & employee satisfaction.
If you are looking for a ServiceDesk that is easy to use, flexible and scalable, secure, and has many features to enable your business, look no further than Wolken. It is the perfect solution for businesses of all sizes(Enterprise or Small & Medium Businesses), whether you're just starting or are a well-established enterprise. With our platform, you can manage all your customer interactions in one place to focus on what matters: growing your business.
Imagine if there was a tool that you could use to automate many processes at once, like Customer Service, IT service management, HR Case Management and more. It is possible with us! With an affordable pricing plan and excellent customer support, Wolken offers the best there is. Watch this video to learn how we can streamline your business—request a demo today!
In this video, Prashant Shenoy, VP of customer service at On mobile, talks about how Wolken Care helped them save costs and improve their business. About Wolken Care: It is an assisted self-service helpdesk solution that empowers your business to provide your customers the best support and assistance through intelligent automation, omnichannel support, and intuitive reports.
Harvinder Gandhi, Group Chief Information Officer at Orix, discusses the many features of Wolken Care that have supported their efforts to achieve excellent customer service. About Wolken Care: It is an assisted self-service helpdesk solution that empowers your business to provide your customers the best support and assistance through intelligent automation, omnichannel support, and intuitive reports.
Wolken's ITSM (IT Service Management) helps you remain on top of business functions by streamlining how you manage and offer service to your users on a single cloud platform. Watch this video to learn how we can streamline your business.
Customer satisfaction is a metric that evaluates how satisfied customers are with a company's products, services, and capabilities. Information on customer satisfaction, such as surveys and ratings, can aid a firm in determining how to enhance or adjust its products and services. Wolken’s CSAT module assists you in continuing to improve and grow by obtaining valuable feedback from your customers on important issues. Once the case has been closed/resolved, customer survey forms are sent to the customers for feedback. Watch this video to learn how we can streamline your business—request a demo today!
A "knowledge base" is a collection of useful information that customers and employees may use to independently find answers to frequently asked questions about our product or service. A knowledge base helps customers resolve queries swiftly. A great knowledge base accommodates a variety of learning forms, such as FAQs, product manuals, tutorials, videos, and troubleshooting tips, all of which will be grouped into various themes or categories. Wolken's Knowledge Base focuses on small, medium, and enterprise businesses. It is appropriate for all types of customers. Request a demo today!
A "knowledge base" is a collection of useful information that customers and employees may use to independently find answers to frequently asked questions about our product or service. A knowledge base helps customers resolve queries swiftly. A great knowledge base accommodates a variety of learning forms, such as FAQs, product manuals, tutorials, videos, and troubleshooting tips, all of which will be grouped into various themes or categories. Wolken's Knowledge Base focuses on small, medium, and enterprise businesses. It is appropriate for all types of customers. Request a demo today!
Wolken's team routing configuration lets the admin create multiple business rules that can be applied to each incoming ticket and the actions to be taken based on the given conditions. The rules are designed based on the ticket attributes and are customized to execute whenever a ticket is created or updated. With the help of business rules, tickets are automatically forwarded to the right teams/agents. The actions to be performed on a ticket depend on the customizable ticket parameters specified by the client. Request a demo today!
The Wolken end-user portal enables the user to create requests, track the support requests raised and the resolutions received for previous queries, and enable the usage of the knowledge base to avoid submitting the same queries again. Request a demo today!
A "knowledge base" is a collection of useful information that customers and employees may use to independently find answers to frequently asked questions about our product or service. A knowledge base helps customers resolve queries swiftly. A great knowledge base accommodates a variety of learning forms, such as FAQs, product manuals, tutorials, videos, and troubleshooting tips, all of which will be grouped into various themes or categories. Wolken's Knowledge Base focuses on small, medium, and enterprise businesses. It is appropriate for all types of customers. Request a demo today!
Wolken's ITSM (IT Service Management) helps you remain on top of business functions by streamlining the way you manage and offer service to your users on a single cloud platform. Watch this video to learn how we can streamline your business—request a demo today!
Dynamic views represent the integrated view of tickets from all channels. An agent can personalize the view by customizing the filtering conditions, selecting ticket attributes, and saving them for future reference. The view created can be shared with the team, cloned, and edited. Watch this video to learn how we can streamline your business—request a demo today!
Wolken AI empowers your organization with cutting-edge AI solutions, revolutionizing the way you handle requests, make decisions, and enhance your operations on a single AI-powered platform. Watch this video to learn how we can streamline your business—request a demo today!
Wolken Bot is your intelligent IT Service Management (ITSM) assistant. It's designed to streamline your IT service request management, providing faster assistance and helping your agents. Wolken Bot is an expert at finding information tailored to your specific IT service needs. It can provide detailed insights, perform actions, and keep you updated on important updates. Say goodbye to information overload and hello to streamlined efficiency with Wolken Bot. Watch this video to learn how we can streamline your business—request a demo today!
Introducing our cutting-edge Case Deflection Feature—your ultimate solution for enhancing customer support efficiency. This intelligent feature, seamlessly integrated into Wolken Bot, empowers your IT service management by proactively addressing and resolving common issues before they become full-blown cases, ensuring that your support agents can focus on more complex and critical tasks. Say goodbye to unnecessary case escalations and hello to a smoother, more streamlined support experience for both your team and customers. Watch this video to learn how we can streamline your business—request a demo today!
Elevate your customer service with our innovative Summarize Feature! Designed to boost efficiency and clarity, this feature empowers your team to swiftly navigate through case details, expedite issue resolution, and enhance overall service delivery. Say goodbye to traditional time consuming processes and welcome a future where understanding case information is seamless and swift. Watch this video to learn how we can streamline your business—request a demo today!
Revolutionize enterprise and customer Support with our Help Center! Say goodbye to long wait times and complex processes. Streamlined access, automated approvals, and save valuable time for users and your enterprise. Explore step-by-step guides, track recent queries, and empower users to submit new ones. Don't settle—escalate with one click. Help Center: More than a tool, a game-changer in support efficiency. Watch this video to learn how we can streamline your business—request a demo today!
Transform your enterprise ticket management with our Auto-Assignment feature! No more manual assignments and delays—experience seamless ticket allocation. Our system, empowered by Orchestrator intelligence, adapts to team dynamics and priority levels, ensuring every ticket finds its ideal destination swiftly. Experience the ease of Auto Assignment, facilitating smooth queue flows and precise handling of unoccupied tickets. Watch this video to learn how we can streamline your business—request a demo today!
With a multitude of ServiceDesk products saturating the market, what distinguishes us? Our ServiceDesk goes beyond mere channel integration, efficiency enhancement, and relationship building. Watch the video to know why Wolken is reshaping the core of customer service.
Wolken ServiceDesk’s knowledge base is your ticket to faster, real-time query resolution. Your agents can create, edit, and publish articles. Making your customers happy and your business more efficient.
Wolken Software recently hosted a webinar with Christie Morin where we discussed Self-Service aided by a stellar Knowledge Base. We discussed the importance of Knowledge-Centered Services and had a super interactive QnA session.
A Fortune 500 Technology company in Silicon Valley had a compelling need to simplify their Customer Service Desk platform by giving more control to business users and enabling business agility. Watch the video to know how we transformed their customer service experience.
Wolken Software builds and implements enterprise solutions in the space of internal IT processes or external support operations. It offers the highest level of service performance, quality and delivery by providing a completely scalable and adaptable ITSM solution, built on ITIL best standards and practices. Wolken ServiceDesk is an easy to use, fully integrated ITIL compliant software that enterprise users can access via the internet to track and manage Incidents, Change Requests, Service Requests and CMDB.
Navigate your business seamlessly with an Enterprise Service Management solution! Your organization deserves a flawless internal workflow across the board to ensure smooth functioning. Take advantage of the stable enterprise service management solution from Wolken with a unified AI-enabled infrastructure built on years of expertise.
Wolken's HR Case Management System helps in bridging the gap between the employers and the employees swiftly and seamlessly. It's easy to use and facilitates quick communication and problem-solving thus ensuring constant employee satisfaction. Using our HR Case Management System, your employees can easily raise queries. Our system is equipped with a resourceful knowledge-base, which can be tailor-made according to your enterprise's needs, for a quick resolution.
Wolken Customer Service is a holistic customer care solution that is simple, configurable, scalable, secure, and cost-effective. Wolken ServiceDesk helps overcome the pain points of a legacy customer service solution by integrating with multiple inbound and outbound channels like Social media, Email, Mobile app, web portal, and Telephony system. It has automated processes, de-duplication, single platform, and modern powerful UX. This helps in higher agent performance, greater customer satisfaction, and cost reduction. Use our ServiceDesk to transform your enterprise and build customer relationships that stand the test of time and loyalty.
The Wolken Customer Support solution integrates various support functions such as IVR and case history to enable enhanced customer interactions. It is easy to use, highly intuitive and can be deployed across your enterprise within no time. Boost your support productivity and provide your customers with an experience like none other.
Watch the video as we take you back to our initiation days, talk a little about how and why our CEO Rohan Joshi and CTO Sudhir Prabhu decided to come up with Wolken, and also disclose our roadmap into the future.
Wolken Software is excited to announce that we've something brewing that will transform your business operations! Stay tuned for more updates and subscribe to our channel to receive updates.
With the right support from different stakeholders, Your business can achieve the right outcomes with Wolken Care. Because we understand that customer delight and business growth are crucial.
Wolken Software is excited to announce the launch of our latest offering. A Self-Service Platform best suited for Small and Medium Businesses. Wolken Care will add great value to your business and enhance the overall customer experience. Stay tuned for more details soon.
Wolken Service Desk is an integrated cloud-based ITSM application for your entire organization. Manage internal tickets faster and better and ensure that your IT team is enabled with the right tools to help your enterprise perform at their best. Boost internal productivity, enhance employee experience and gear your teams for instant scalability.
Wolken Service Desks' customer service management solution lets you integrate all your customer support functions. It is easy to use, highly intuitive and can be deployed across your enterprise within no time. Boost your support productivity and provide your customers with an experience like none other.
Wolken Care assists you to automate and optimize customer service solutions across channels, using intelligent BI tools, auto-assignment of cases, and World-Class Knowledge Base module resulting in smarter and faster resolutions at a fraction of the cost. Why Wolken Care? One-Click Set-up and Easy Onboarding Completely Configurable at the touch of a button Simple to Use, Secure by Architecture, Scalable on Demand Powerful Reporting & Dashboard Access Pay-as-you-Grow Model Enhanced Customer Satisfaction
Wolken's Simple, Scalable and Secure, AI-enabled IT Service Management (ITSM) is equipped with an Auto Assignment feature, Multi-Lingual Knowledge Base and Problem Management module that assists agents in quicker resolution of cases. Wolken ITSM's Customizable Dashboard and Business Intelligent tool-Cubot helps in deep-dive analysis and enhanced efficacy.
Wolken Care, a self-service customer care platform for small and medium businesses which can help your business create a customer service strategy in just a few minutes, with no external support, minimal coding, and a flexible pay-as-you-go model which is secure and scalable
It streamlines all aspects of business with automation and reminders, ensures every element of your workflow is automated and digitized for elevated outcomes.
Wolken ServiceDesk allows you to collect and analyze data intelligently in real-time, providing you with business insights. Wolken software’s reporting module has real-time reports, canned reports, and tree graphs ensuring wiser, more intelligent business decisions.
Wolken Customer ServiceDesk provides a suite of third-party integrations that can be assimilated with your existing app deck flawlessly.
Enhance your enterprise and customer support with the customized Wolken Case Management solution. Our features ensure case details and history are easy-to-access and, real-time and accurate updates are made to these details with omni-channel capabilities.
If flawless customer experience is your top priority, then Wolken Care is the platform for you. Intelligent, scalable, uncomplicated & affordable, your customer service setup can be up and running in no time with low to no coding or any external assistance.
Wolken Customer ServiceDesk's CSAT module helps you keep improving and growing by attaining valuable feedback from your customers about things that matter to you.
Wolken Software is excited to announce our latest offering- Wolken Care. A Self-Service Customer ServiceDesk Platform that is best suited for small and medium businesses with pay as you grow model. Wolken Care will add great value to your business and enhance the overall customer experience. Stay tuned for more details soon.
Wolken ServiceDesk offers your customers an integrated, high-end customer experience across channels like e-mail, social media, widget, and telephony.
Your query has been submitted !
Close
