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Wolken Care is a self-service customer service desk designed to provide exceptional customer experiences. If you need a ServiceDesk solution with intelligent automation, Omnichannel support, and user-friendly reports but don't want to wait months for it to be set up, we've got you covered. An enterprise-class, cloud-native, self-service customer ServiceDesk curated for Customer Service Excellence in small and medium businesses. Keeping superior customer experience in mind, Wolken Care provides a hassle-free setup for your agents.
Wolken Customer ServiceDesk is a simple, scalable, and secure cloud-native customer service solution. Wolken ServiceDesk includes a plethora of plug-and-play features that will assist you with the following:
Features:
Offerings
Wolken's centralized repository allows you to easily search, tag, and find insightful articles for quick resolutions.
Wolken ServiceDesk includes a number of pre-built enterprise application integrations.
Establish predefined rules for your business processes to ensure flawless delivery.
Wolken ServiceDesk includes multiple channels for seamless customer interactions at any time and from any location.
Through intelligent insights and customizable dashboards, Wolken ServiceDesk enables effective operational reporting.
Wolken Mobile App for Customers on the Go
We offer one-click customization to help highlight the required metrics and provide visibility into the tickets that require immediate attention.
Using Wolken ServiceDesk, you can provide your customers with a personalized, fast, and flexible customer service experience.
Wolken has dedicated modules for various IT processes such as Change Management, Incident Management, Problem Management, and IT Asset Management.
Module Features:
With AI-enabled processes, you can achieve greater transparency, faster response times, and higher agent efficiencies.
With our Change Request Management Solution, you can embrace constant evolution. Wolken allows for quick and easy changes to your IT framework.
Control your IT service structure by gaining a comprehensive view of your lifecycle events and sync CI changes to service request numbers as you build a more effective CMDB architecture.
Take problem-solving to the next level with a module that routes issues to a specialized agent and buckets similar occurrences, eliminates recurrences, and thus reduces the impact of incidents while rapidly providing data to your agents.
Wolken's dedicated modules like Change Management, Incident Management, Problem Management, and IT Asset Management are employed and combined with a multi-lingual knowledge base to ensure a rapid increase in productivity and employee satisfaction. ITIL Certified and Pink Verified, Wolken's IT Service Management also employ Cubot, a business intelligence tool for deep-dive analysis and increased efficacy.
Wolken's HR Case Management System assists in quickly and seamlessly bridging the gap between employers and employees. Give your most valuable resources the assistance they require. The Case Management platform aids in all aspects of human resource management, from recruitment to retirement.
Features:
Empower your most valuable assets and assist them in resolving multiple queries with the click of a button. Wolken Case Management Platform responds to all employee inquiries promptly and effectively.
What your company stands to gain:
Productivity has increased as a result of fewer manual tasks.
Human error has been reduced as a result of automated processes.
More effectively monitor performance KPIs and other metrics.
Employee satisfaction leads to increased organizational performance; this has been kept in mind when creating Wolken's HR Case Management System. With a customized, resourceful knowledge base for quicker query resolution, employees can easily submit questions with the click of a button.
Wolken Care is a self-service helpdesk solution that enables your company to provide your customers with the best support and assistance by utilizing intelligent automation, omnichannel support, and user-friendly reports. This cloud-based application enables you to revolutionize your interactions with customers, provide faster and better resolutions, and stay informed about how well they are being assisted.
Features:
Wolken Care empowers customers by providing a cloud-native assisted SaaS application that enables small and medium-sized businesses to provide nothing but the best to their customers. With Wolken Care, you can set up a world-class ServiceDesk solution for your customers in minutes and with minimal assistance.
Wolken Care's Influence
Best suited for small and medium-sized businesses, Wolken Care makes your support processes easier so you can focus on growing your business.
Customer satisfaction is guaranteed with Wolken Care. Wolken care is a self-service platform with a remarkably straightforward user interface. Our knowledge articles ensure an easy and quick resolution without the need for further investigation. Wolken care's automated response templates provide you with case status notifications and updates on a timely basis.
Wolken Characteristics
Many service providers and organizations trust the Wolken ServiceDesk in over 60 countries. With our key features, you can unlock more efficient and tangible results, assisting you in continuing to improve and grow by obtaining valuable feedback from your customers on important issues.
