Knowledge Base

Discover the secret to faster resolutions

Wolken ServiceDesk comes with an in-built Knowledge Base that can be viewed by both your customers and agents and helps in resolving queries real time.

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How Effective is our Knowledge Base

Knowledge Articles

Create, edit and publish knowledge
articles that your agents and customers can refer to.

Knowledge Articles

Create, Edit and Publish Knowledge articles that your customers can refer to.
Create
Edit
Publish

Approval

The articles written by your agents are approved by a
reviewer. Once validated, they can be viewed by your
agents and customers alike.

Approval

The articles written by your agents are approved by a reviewer. Once validated, they can be viewed by your agents and customers alike.

Search

Search any article in the database using
relevant keywords and find your results
within seconds

Search

Search any article in the database using relevant keywords and find your results within seconds
You can easily migrate your KB articles to our platform in XML or JSON format.

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Customer Service Experience today.

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