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When: November, 15th 2022

Hour: 10:30AM EST | 7:30AM PT | 8:00PM IST

How does a KCS (Knowledge-centered service) Implementation enhance productivity in an ITSM environment 

Wolken Software is excited to present our next webinar in association with Pink Elephant.

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Speakers

George Spalding

Executive Vice President, Pink Elephant

Co-author of the ITILv3 Continual Service Improvement core volume, George Spalding, has spent the last three decades helping individuals in 30 countries on five continents realize their full potential by simplifying complex topics and inspiring people to acquire new capabilities.

Arti Saxena

VP & Head Of Sales, Wolken Software

18+ years of experience handling leadership roles in the technology and financial services industry, managing Sales & Business Development. She has handled various business portfolios in her past organizations like L&T Infotech and IndusInd Bank.

Arun Patil

Vice President, Product R&D, Wolken Software

Arunkumar Patil, is a KCS v6 Practices certified professional with over 10+ years of IT industry experience. He has worked in various domains like Banking, CRM, ITSM etc. At Wolken, he lead various Product implementations, helped building Wolken KB module inline with KCS guidelines and he leads the Product R & D activities.

Christie Morin

Customer Success Manager, Broadcom

Christie Morin brings over 20 years of experience in the enterprise software customer support industry. Christie’s specialty is in working with organizations. Christie resides in Colorado where she enjoys an active lifestyle.

Agenda Of the
Webinar

Arti Saxena

Introduction to the speakers

George Spalding

What is KCS and its Benefits for ITSM Practitioners

Christie Morin

What is KCS and its Benefits for ITSM Practitioners

Arun Patil

A quick demo of Wolken ITSM (KCS)

Q&A

Thinking of implementing KCS? If so, then this webinar is for you

We look forward to seeing you!

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