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A team built on passion for innovation

Team Wolken is zealous and all about innovation. We firmly believe in keeping our customers first with our main goal being helping our customers achieve theirs. If you are passionate about working in a collaborative environment with colleagues who are not just experienced but also empowering, motivated and talented, thenWolken is the right place for you.

Product Support Engineer (L1 & L2 Support)

Support
2
Openings

Key skills

  • 3+ years experience in Product Support Role.
  • Sound knowledge on Java and SQL
  • Overall knowledge on the product, to demonstrate the end users and clients.
  • Need to Analyze and Resolve the Product specific queries, someone who can mentor the team
  • Identify the improvement areas to deliver the quality of the product to the end-users
  • Consistently Deliver the customer requirements.
  • Engage with Development team and manage the progress of cases.
  • Should be able to cope up with high pressure work environment.
  • Work model will be 24X7.

 

Must require

  • Good Communication both verbal and written
  • Analytical skills
  • Team player

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