Helpdesk Ticketing System

Helpdesk Ticketing Systems has transformed customer interactions enabling a better connection and more meaningful exchange. It’s the new foundation for excellent customer experience.

Developing a long-lasting relationship with your customers is tough. The customer retention game just got tougher with the ease of access to markets. Technology has levelled the playing field creating new challenges and opportunities. But even as the ground shifts beneath us, you can still beat the game by delivering fantastic customer service.

Use technology to address the challenge – enter Helpdesk Ticketing Systems. Helpdesk Ticketing System is a central hub for customer interactions that streamlines, automates, and improves your customer support system. A helpdesk ticketing system is software that translates customer problems into tickets and routes them through your customer support process for resolution.

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Elements of a Helpdesk Ticketing System

A helpdesk ticketing system is a software that consolidates all your customer interactions in a single place. It increases the speed and effectiveness of customer support. An excellent helpdesk ticketing system must allow

audit

Automate

Helpdesk ticketing systems automate customer interactions and related workflow. It speeds up the process, improves resource utilisation, and helps standardisation.

communication

Communication

Your helpdesk ticketing system consolidates customer communication inbound from various channels like email, phone calls, SMS, WhatsApp, social media in a single agent interface. It enables your agents to communicate with the customers via various channels.

monitoring

Monitoring

Helpdesk ticketing systems monitor the customer support workflow and identify potential bottlenecks. Automated notifications to relevant parties and escalation protocols are essential elements of a helpdesk ticketing system.

reporting

Reporting

Modern helpdesk ticketing systems have excellent reporting and analytics capabilities that help you understand business operations on the go. It helps you plan better, identifies potential problems, eliminate root causes, drive improvement initiatives, and fix resource requirements.

Knowledge dissemination

Knowledge dissemination

Helpdesk ticketing systems have a built-in knowledge base to capture best practises, learnings and make them available for future use. Availability of information at your agents’ fingertips takes your customer service to a whole new level.

Enterprise Integration

Enterprise Integration

Helpdesk ticketing systems can integrate with enterprise applications and third-party software through APIs. It helps you to have a seamless execution of all business functions and avoid the containerization of processes.

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Why does your business need a Helpdesk Ticketing System?

Helpdesk Ticketing Systems streamline your customer interactions, speeding up the process and enhancing the overall effectiveness. Solving customer problems faster and effectively is a great recipe for customer goodwill and retention. Impress your customers with high-quality customer service leveraging technology.

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Wolken brings you the best Helpdesk Ticketing System for your business requirements

Wolken Helpdesk Ticketing System offers cutting-edge features benchmarked with industry standards, flexibility, and ease of configuration in a simple interface. Wolken helpdesk ticketing system gives you –

Scalability
Scalability

Wolken helpdesk ticketing system is a scalable application. Wolken helpdesk ticketing system will support your customer interactions at all points along your business growth journey. Our product has catered to businesses ranging from start-ups to MNCs.

Features
Features

Wolken helpdesk ticketing system is built on the latest technology stack, offering cutting edge features like omnichannel capabilities, automated responses, automated notifications and escalation protocols, knowledge base, BI reporting capabilities, and ability to integrate with other applications.

User-Friendly Interface
User-Friendly Interface

Our helpdesk ticketing system comes with a highly intuitive user interface that is easy to learn and faster to adopt. The user interface and display are configurable as per user requirements.

Prebuilt configurations
Prebuilt configurations

Wolken helpdesk ticketing system comes with a suite of prebuilt configurations to get you going. The prebuilt configurations help you test or deploy the application faster. These configurations can be accessed and tweaked as per customer requirements at the click of a button.

Omnichannel capabilities
Omnichannel capabilities

Wolken helpdesk ticketing system can communicate with your customers over various channels like emails, SMS, WhatsApp, and social media. Your helpdesk ticketing system can be configured for omnichannel communication with the click of a few buttons.

Knowledge Base
Knowledge Base

Help your customers better with more information at your agents' fingertips. Deliver the best customer experience using case studies, data, and learnings from past interactions and become better with each customer interaction.

Automation
Automation

The Wolken helpdesk ticketing system automatically handles the most common queries with preconfigured responses. Automate ticket routing, workflow routing, notifications, and escalation so that you catch even the tiniest details when it comes to customer service.

Reporting
Reporting

Wolken helpdesk ticketing system comes with a robust reporting module that is customizable. Pull out ad-hoc reports that show you live information or configure routine reporting. Gain insights with data analytics and visualisation tools built-in. Use Wolken helpdesk reporting capabilities and gain control of your business.

Wolken offers you the best helpdesk ticketing system out there. Get in touch with our team to find out more about our products.

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Frequently Asked Questions (FAQs)

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