Navigate your business seamlessly with an Enterprise Service Management solution
Your organization deserves a flawless internal workflow across the board to ensure smooth functioning. Take advantage of the stable enterprise service management solution from Wolken with a unified AI-enabled infrastructure built on years of expertise.
- February 4, 2019
- January 24, 2019
- February 27, 2018
Explore Wolken’s Service Desk modules
Discover the various modules that elevate the service delivery expertise Wolken offers.
Streamline processes to eliminate redundancies and duplication while ensuring data accuracy, and lower costs
Configuration Management Database (CMDB)
View Configuration Item lifecycle events, control IT environment, define and view asset relationships and record data
Computer Telephone Integration
Automate customer support, raise FCR, customer satisfaction and AHT while ensuring SLAs are adhered to easily
Customer Satisfaction (C SAT)
Trigger surveys or feedback with results synced to requests with an in-built framework with client admin rules
Enable swifter resolution, improved collaboration and self-service with a data repository
We strive to learn from each engagement with our customers and improve our standards. Here is why they continue to work with us for all their end user support services.
Easy to deploy with minimum downtime
or disruption during integration
Increase agent efficiency with
data available instantly
Resolving tickets faster with zero breaks
Ticket classification and time mapping
laid out in user friendly UI/UX system
What Wolken can do for you
We offer specialized end user support services across a range of functions. Take an in-depth look here.