Elevate your Customer Support with Wolken Service Desk
Your customers deserve A-class support and you deserve a partner that helps achieve this. Step up your game with Wolken Customer Service Software where a customized approach to every client is the norm. We ensure elevated customer support across channels.
- February 4, 2019
- January 24, 2019
- February 27, 2018
- February 20, 2018
Explore Wolken’s Service Desk specialized modules
Discover the various modules that elevate the service delivery expertise Wolken offers.
Streamline processes to eliminate redundancies and duplication while ensuring data accuracy, and lower costs
Configuration Management Database (CMDB)
View Configuration Item lifecycle events, control IT environment, define and view asset relationships and record data
Computer Telephone Integration
Automate customer support, raise FCR, customer satisfaction and AHT while ensuring SLAs are adhered to easily
Customer Satisfaction (C SAT)
Trigger surveys or feedback with results synced to requests with an in-built framework with client admin rules
Enable swifter resolution, improved collaboration and self-service with a data repository
We strive to learn from each engagement with our customers and improve our standards. Here is why they continue to work with us for all their customer service support needs.
Easy to deploy with minimum downtime or disruption during integration
Increase agent efficiency with data available instantly
Resolving tickets faster with zero breaks thanks to increased agent efficiency
Ticket classification and time mapping laid out in user friendly UI/UX system