A customer service help desk software is an application that manages all interactions between your business and customers. It consolidates history, data, insights, and monitoring under a single interface and provides your agents a single window to deal with customer problems. It is your go-to place for tracking and monitoring customer interactions. Let’s take a look at some of the important elements of the best service desk software:
A customer service help desk system automates your workflow originating from customer requests down to fulfillment. It tracks the request as it moves along the workflow and notifies of any delay based on pre-configured escalation protocols. Best service desk software can categorize and route requests effectively for issue resolution.
A customer help desk system consolidates all your communication under a unified window. Your agents can view, trace and respond to customer requests originating from various sources like phone calls, SMS, WhatsApp, social media, and emails through the application.
Empower your customer service agents with information at the click of a button to deliver better customer service. The customer service help desk organizes, and stores data for easy retrieval. You can also use the data analytics and BI features to derive insights from the data for business decisions.
Know the nitty-gritty of routine operations with powerful reporting and BI tools. Pull out ad-hoc reports or configure periodic reports as per your needs. Categorize, and summarize information with powerful report customization features to be on top of the game.
Wolken Software was founded on the mission to empower customer service with state-of-the-art technology. We have lived up to this mission through our high-quality products that have set industry benchmarks in customer service management software. Wolken customer service software gives you the edge in the competitive market with a rich set of features and ease of deployment.
Wolken customer service software delivers excellent service through a simple interface and configurable architecture. With Wolken, you achieve the twin goals of smartness and speed. Our customer service software features:
Wolken customer service help desk comes with a rich set of features like automation capabilities, knowledge base, omnichannel capabilities, reporting tools, escalation protocols, setting it at par with the industry best practices.
Wolken customer service help desk is a highly scalable platform. It can work for all businesses ranging from small start-ups to international MNCs. Wolken customer service help desk can also be deployed on the cloud, depending on customer requirements.
Wolken offers a rich set of pre-configurations for the most common third-party applications so that you spend minimum time in application integrations. Further extension of Wolken customer service help desk is also possible through its rich set of API.
It sounds easy, but nothing works without being user-friendly. Wolken customer service help desk is a high-performance tool. You can configure most settings for customer interactions at the click of a few buttons. This drastically reduces time-to-market and simplifies the implementation.
Wolken offers the best service desk software that could be your ticket to excellent customer service. Get in touch with our team to find out more.Request Demo