IT Service Desk

November 6, 2018

A simple and secure authentication using Okta Services in android development(Part 01)

Every android developers are very well aware of Third party integrations like Twitter login, Facebook Login, Google Login etc. All of these Login Services are called […]
May 17, 2018

Are Your Employees Ready for Your Digital Transformation Journey?

Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and smoother than our […]
February 20, 2018

Modernizing Service Support with Chatbots

Business expansion, customer demands and productivity improvement requirements are proving to be the driving force for businesses to look at new and technology-enabled solutions to service […]
December 13, 2017

5 Transformative Enterprise help desk Trends to expect in 2018

Enterprise IT support organizations and help desks are facing a dramatic shift with technologies and applications evolving faster and user expectations becoming more demanding. There is […]
December 5, 2017

Achieving ITSM metrics in the Age of the Millennials

With millennials touted to dominate workplaces in a few years from now, moving into leadership roles, changes are inevitable. And ITSM metrics will not remain unaffected by the […]
December 1, 2017

How User Interfaces Combat Challenges in IT Service Management

IT Infrastructure is constantly subjected to the pressures of application management and changing business priorities. Consequently, simplifying the work of IT managers becomes mission critical in […]
November 21, 2017

Flexible and Scalable Service Management Solutions – Not an option but a business need

In today’s high velocity and agile business world, it is imperative for technology leaders not just to keep up with the changes in the business environment […]
November 2, 2017

Wolken bags Two Awards for its Service Desk Software

The Wolken team is honoured and happy to announce that our Enterprise Service Desk is now the proud recipient of two coveted awards—the Great User Experience […]
September 1, 2017

Is it a Major Incident or a Critical One? – Your Instant Guide to Incident Prioritization

The classification of an incident, deciding on whether it is a major or critical one in an enterprise can be challenging, as these are largely human […]