Your Guide to

ServiceDesk Excellence

Updates from the world of service support

CA Technologies - Global Customer Care Case Study

CA Technologies had a pressing need to migrate their Case Management System to an improved and efficient platform which would allow for scalability, a simplified technical stack, and reduce the cost of ownership.

Customer Service Transformation at a Fortune 500 Enterprise

A Fortune 500 Technology company in Silicon Valley had a compelling need to simplify their Customer Service Desk platform by giving more control to business users and enabling business agility

Eastsprings Investments- Addressing Internal Service Requests

The client’s sought to enable its internal ITSM support team to effectively manage all requests – incidents, service requests, change requests and more through a common service support desk.


OnMobile aimed to increase responsiveness to incidents & customers through a new, web-based service desk system while shifting focus to core, value-added initiatives.

Robust Designs

Robust Designs client support team required a single application that could track all client bug incidents in a single queue.

Asset Management

Our client wanted to partner with an experienced solution provider who could resolve legacy issues related to their service request system to minimize performance issues, as well as put into place a solution to manage change requests and tackle the multiple Active Directory (AD) systems for authentication.


AI, Automation & Bots- Transforming Support

Gain insights on how new technological advancements are transforming support for the new-age customers.

Customer Experience Trends to Watch Out For in 2018

Here we bring you the latest trends for the year 2018 which will form the crux of your customer experience strategy.

Moving Your Customer Service to the Cloud

Learn how organizations are increasingly embracing the power of cloud technology to transform their contact centre operations to quickly and effectively engage with customers across a wide range of channels.


Read this e-book to know the new trends dictating the IT Service Desk in 2016.