CA Technologies had a pressing need to migrate their Case Management System to an improved and eﬃcient platform which would allow for scalability, a simpliﬁed technical stack, and reduce the cost of ownership.
A Fortune 500 Technology company in Silicon Valley had a compelling need to simplify their Customer Service Desk platform by giving more control to business users and enabling business agility
The client’s sought to enable its internal ITSM support team to effectively manage all requests – incidents, service requests, change requests and more through a common service support desk.
OnMobile aimed to increase responsiveness to incidents & customers through a new, web-based service desk system while shifting focus to core, value-added initiatives.
Robust Designs client support team required a single application that could track all client bug incidents in a single queue.
Our client wanted to partner with an experienced solution provider who could resolve legacy issues related to their service request system to minimize performance issues, as well as put into place a solution to manage change requests and tackle the multiple Active Directory (AD) systems for authentication.
Here we bring you the latest trends for the year 2018 which will form the crux of your customer experience strategy.
Learn how organizations are increasingly embracing the power of cloud technology to transform their contact centre operations to quickly and eﬀectively engage with customers across a wide range of channels.