Consolidate Your Organization to Offer
Each Case an Exemplary Service Experience
A case management software utilizes every element of your organization while ensuring information is accessible to all relevant parties, to ensure cases are handled effectively. Set aside resolution delays, weak data collation and the lags of a legacy system with the Wolken Case Management software.
Explore Wolken’s specialized modules
Discover the various modules that elevate the service delivery expertise Wolken offers.
Streamline processes to eliminate redundancies and duplication while ensuring data accuracy, and lower costs
Configuration Management Database (CMDB)
View Configuration Item lifecycle events, control IT environment, define and view asset relationships and record data
Computer Telephone Integration
Automate customer support, raise FCR, customer satisfaction and AHT while ensuring SLAs are adhered to easily
Customer Satisfaction (C SAT)
Trigger surveys or feedback with results synced to requests with an in-built framework with client admin rules
Enable swifter resolution, improved collaboration and self-service with a data repository
We set out to offer a service that stems from expertise. We ensure resolutions are tailored for each case, thereby, ensuring your clients are satisfied with their interaction on every count.
Easy to deploy with minimum downtime or disruption during integration
Increase agent efficiency with data available instantly
Resolving tickets faster with zero breaks thanks to increased agent efficiency
Ticket classification and time mapping laid out
in user friendly UI/UX system