March 21, 2017

Customer Service– Why One Size Doesn’t Fit All

With the market and customer requirements changing and evolving rapidly it has become clear that in customer service strategy a cookie-cutter approach will no longer work. […]
March 29, 2016

How do rising millennial expectations affect Enterprise Service Desk Management?

The influx of millennials is set to rise across IT organizations. The transformation has already begun with CompTia predicting that 44% of workforce in US will […]
March 18, 2016

How does the Internet of Things impact the ITSM landscape?

The Internet of things is connecting countless objects, devices and appliances across the globe and this trend is expected to grow exponentially. According to International Data […]
February 4, 2016

The Wolken challenge: A power-packed service desk up and running in just 9 days

As a business decision maker, you’ve got to prioritize projects that deliver the fastest business benefit. You know you can achieve it by generating new revenues […]
February 1, 2016

The push and pull of speed vs stability in Change Management

As a CTO, does the paradox of speed and stability stare you in the eye?Agile methods in businesses are forcing changes in IT, leading to disruptive […]
September 14, 2015

3 Reasons Why Change Management is important in an Organisation

In a constantly evolving global economy, companies have to be prepared for change. Given diverse workforces and the global footprint of several companies – consider information […]