June 27, 2017

5 Reasons to Change your Customer Support Strategy for Millennials

It is your anniversary weekend and you’ve decided to surprise your spouse with a weekend holiday. The sudden plan is soon followed by a quick search […]
May 22, 2017

5 Benefits of a Cloud-Based Enterprise Service Desk for Your Business

Whether you run a B2B or B2C company, whether it’s a small business or a large enterprise, and whether you operate locally or globally — customer […]
April 25, 2017

Multi-Channel Customer Support – Emerging Channels in Customer Service

The Modern Customer and Service Requests A customer’s experience and opinion of a business is positively impacted by prompt and excellent customer service – adding to […]
April 20, 2017

Managing Customer Service Expectations Effectively

Growing consumerization is driving up customer and employee expectations. Customers have expectations about the speed of response and delivery for both incidents and service requests when […]
March 30, 2017

Customer Service in the Modern Enterprise

Customer service and satisfaction have been always two of the major vital components of business success. Customer service now implies faster resolution, preemptive and immediate responses […]
March 27, 2017

Millennials are changing Customer Service

Millennials- an Important Section of Customers Marketers spend quite some time developing strategies and executing campaigns to nurture leads, increase leads into the sales funnel, up-sell, […]