November 2, 2017

Wolken bags Two Awards for its Service Desk Software

The Wolken team is honoured and happy to announce that our Enterprise Service Desk is now the proud recipient of two coveted awards—the Great User Experience […]
September 11, 2017

How Does an Intelligent IVR Bring Efficiency to Business?

Business organizations no longer think of employing people to sit around and answer phones all day anymore. It can be a costly and less efficient option […]
September 6, 2017

Future of Chatbots in Enterprise Customer Service

Enterprise chatbots have caught the imagination of businesses and we now see widespread of this technology along with mobile, Big Data and IoT technologies. Chatbots are […]
September 1, 2017

Is it a Major Incident or a Critical One? – Your Instant Guide to Incident Prioritization

The classification of an incident, deciding on whether it is a major or critical one in an enterprise can be challenging, as these are largely human […]
August 29, 2017

What does your Incident Management Dashboard look like?

American computer repair and support services firm, Rescuecom recently published its mid-year repair report listing the most common IT issues faced within organizations in 2017.
August 25, 2017

How does an effective Service Desk help Business Scale up faster?

An upcoming business in its quest to grow is keen on adding customers and scale up its operations. However, it is a tough situation for the […]