February 13, 2018

A Comprehensive Guide to Enterprise Bots for Business

Artificial Intelligence is making headway in all spheres of businesses now. From process automation, customer support, productivity, marketing, predictive analytics etc. artificial intelligence has greatly impacted all […]
December 28, 2017

What Channels must you Choose to keep your Customers Happy?

While companies now agree that customer service support is important for the business’ bottom line and for continued positive customer engagement, they are now faced with a new […]
December 15, 2017

The CIO’s Role in Defining Customer Experience for 2018

As we head into the new year, we expect that digital technology and digital transformation would have greater impact on almost every company in every industry […]
December 13, 2017

5 Transformative Enterprise help desk Trends to expect in 2018

Enterprise IT support organizations and help desks are facing a dramatic shift with technologies and applications evolving faster and user expectations becoming more demanding. There is […]
December 7, 2017

How Companies are transforming data into a Customer Satisfaction tool

With the possible exception of fly-by-night entities, every organization continually seeks out ways and means to retain customers. And over the ages, this has undergone a […]
December 5, 2017

Achieving ITSM metrics in the Age of the Millennials

With millennials touted to dominate workplaces in a few years from now, moving into leadership roles, changes are inevitable. And ITSM metrics will not remain unaffected by the […]