Write a set of predefined rules according to your business requirements to standardize all your processes.
Time Based
Event Based
Wolken lets you configure each field and set conditions to facilitate auto assignment of cases to the correct agents based on individuals, teams, and the way you manage your workflow.
Wolken lets you configure each field and set conditions to facilitate auto assignment of cases to the correct agents based on individuals, teams, and the way you manage your workflow.
Wolken has a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a different agent, etc.
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