wolken-software

July 8, 2019

Wolken Software’s Top Ten Takeaways from CCW Vegas 2019

Wolken Software’s North America Head Anand Muralidaran represented the company at its first CCW Industry event in Vegas from June 25 to 27. Customer Contact Week […]
February 4, 2019
A CIO Roadmap to Customer Support in 2018

A CIO Roadmap to Customer Support in 2018

Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity […]
January 30, 2019
New age Service Challenges demand new ways of Customer Support – Are you ready?

New age Service Challenges demand new ways of Customer Support – Are you ready?

How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business […]
January 25, 2019
The Top Customer Support Metrics for Your Team Performance

The Top Customer Service Metrics for Your Support Team Performance

Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a whole and individually. Similarly, both individual […]
January 25, 2019
Self Service Software isn’t just for Customer Support – Other functions can benefit too

Self Service isn’t just for Customer Support – Other functions can benefit too

Customer support service function received a great impetus with the addition of self-service portal and has become a firm favorite of the tech-savvy millennials and GenZ. The positive impact […]
January 24, 2019
Is your Service Desk Healthy? – 4 Red Flags to watch out for

Is your Service Desk Healthy? – 4 Red Flags to watch out for

It is now acknowledged that a service desk software helps you handle the ever-increasing customer requests and demands but it is not a ‘set up-forget it’ element of the […]
July 17, 2018

6 Reasons Why You Should Have a Customer Self-Service Portal

Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them […]
February 27, 2018

Customer Experience Trends to Watch Out For in 2018

Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no more an afterthought. It is now an increasingly […]
February 23, 2018

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital […]