customer support

February 4, 2019
A CIO Roadmap to Customer Support in 2018

A CIO Roadmap to Customer Support in 2018

Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an opportunity […]
January 30, 2019
New age Service Challenges demand new ways of Customer Support – Are you ready?

New age Service Challenges demand new ways of Customer Support – Are you ready?

How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers stopped doing business […]
January 25, 2019
Self Service Software isn’t just for Customer Support – Other functions can benefit too

Self Service isn’t just for Customer Support – Other functions can benefit too

Customer support service function received a great impetus with the addition of self-service portal and has become a firm favorite of the tech-savvy millennials and GenZ. The positive impact […]
July 17, 2018

6 Reasons Why You Should Have a Customer Self-Service Portal

Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your customers to be connected always, allowing them […]
February 23, 2018

How AI, Automation & Bots are Transforming Customer Support in the Digital Age

In today’s digital economy, customer success cannot be an afterthought. Consumer demands are rapidly evolving beyond what organizations were prepared to handle. The new age digital […]
December 15, 2017

The CIO’s Role in Defining Customer Experience for 2018

As we head into the new year, we expect that digital technology and digital transformation would have greater impact on almost every company in every industry […]
December 5, 2017

Achieving ITSM metrics in the Age of the Millennials

With millennials touted to dominate workplaces in a few years from now, moving into leadership roles, changes are inevitable. And ITSM metrics will not remain unaffected by the […]
August 21, 2017

Improving Agent Productivity through Help Desks Solutions

In the modern business organization, business owners, functional heads, managers, supervisors, and the frontline staff are part of the mechanism that works to ensure that the […]
August 9, 2017

Assessing IT Strength with Help Desk Ticket Resolution

It’s important for business leaders to understand how to interpret some specific IT metrics and thereby to evaluate employees whose work falls within the IT focus […]