Ensure your customer interactions are spectacular with
Wolken Service Desk

Utilizing a soft-calls structure not only ensures your customers get their queries solved round the clock with automated pre-recorded responses, but they can also be routed to a specialized agent for quicker and more satisfactory resolution. Your customer’s IT support experience could be elevated with lower manpower and no compromise on personalization thanks to Wolken’s years of experience.

Benefits the Wolken Service Desk offers your organization

Service management made easy with various features of soft-call integration. Now enhance and streamline client support.

Automation
IVR features such as welcome message, call recording and conference call management enhance experience
Organisation
Efficient call management with agent assignment and status notifications
KPIs tracker
Comprehensive agent dashboard to track, monitor and analyze agent performance
Call management
Prioritize calls based on value, topic or other criteria to enhance customer experience

Learn why
our customers
choose us


Ready to see what Wolken can do for you?