Users can create Service Requests for pre-defined services available in your company. Each service request will have tasks to be carried out by predefined roles and the application will track the status and progress of the service requests. The service request owner may also add new steps for a service request.
Each item that is available as a service request will have a list of steps to be defined by the administrator.
SLAs may be defined for any item and priority. If defined, users can track SLA compliance.
Service Requests are attached to configuration items and can be viewed in the CMDB module as well.
iServicehub goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, project documents, service requests including screen shots can all be put into iServicehub, and progress and resolutions tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
- Yadu Balehosur, CEO,
Robust Designs, Singapore