Offer your customers the service they demand
Self-service IT support is now second nature to any business and customers expect nothing less. Your agents are secondary and only expected to handle more complex issues. A truly intuitive and AI-enabled service desk suited to your customers and their needs is key to quick and satisfactory resolution. Integrate your customer IT support with a stellar self-service portal customized to your business and target audience’s needs with our service desk software.
What Wolken Service Desk offers you
Incident Management
Drive transparency, swift response times and enhanced agent efficiencies with AI-enabled processes
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Soft-call Integration
Gain IVR capabilities, enhanced call management and efficient agent management.
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SLA Management
Monitor agent performance and SLA completion, and reconfigure rules dynamically.
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Service Request Management
Ensure customer requests are raised and tracked effectively.
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Change Request Management
Create requests seamlessly, monitor the entire process and notify relevant parties.
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Knowledge Base
Search, tag and find similar tickets easily with this centralized repository with service and chat history.
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Problem Management
Search, tag and find similar tickets easily with this centralized repository with service and chat history.
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Configuration Management CMDB
Search, tag and find similar tickets easily with this centralized repository with service and chat history.
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What can Wolken Service Desk do for your self-service portal?
Reduce Costs
Fewer agents and minimal upkeep and upgrade offer lower costs
Fewer agents and minimal upkeep and upgrade offer lower costs
Customer Empowerment
Ensure customers find what they want with an AI-enabled database
Ensure customers find what they want with an AI-enabled database
Improved Customer Relationship
Refine agent expertise in focused areas
Refine agent expertise in focused areas
24x7 Service
Customers can resolve requests through AI-driven portals
Customers can resolve requests through AI-driven portals